Boughton Medical Group, Chester: patient reviews and CQC rating
Boughton Medical Group is a GP practice in Chester with 13,024 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.6 full-time-equivalent qualified GPs, or 1,969 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Boughton Medical Group
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its result closest to England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 13 practices in Chester with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (82%). 115 patients answered the survey (response rate 30%).
| Survey question | Boughton Medical Group | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 68% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 53% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 80% | 73% | 69% |
| Listened to well | 95% | 89% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 861 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Boughton Medical Group is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,024 patients were registered at Boughton Medical Group in September 2026, down 1.5% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,969 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 5.2 nurses and 3.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 6.4 |
| August 2024 | 7.2 | 7.2 |
| August 2025 | 7.1 | 8.8 |
| August 2026 | 6.6 | 8.3 |
From June 2026 to August 2026 the practice recorded 4,516 appointments a month, or 347 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 34% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Boughton Medical Group | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 492 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.3% against 0.6%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Boughton Medical Group, Boughton Health Centre, Hoole Lane, Boughton, Chester, CH2 3DP. Phone: 01244 325421. Website: www.boughtonhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heath Lane Medical Centre | 0.9 km | 69% |
| St Werburgh’s Medical Practice for the Homeless | 1.0 km | 100% |
| Park Medical Centre | 1.1 km | 75% |
| The Elms Medical Centre | 1.2 km | 84% |
| Northgate Medical Centre | 1.2 km | 80% |
- Heath Lane Medical Centre (69% overall experience good)
- Park Medical Centre (75% overall experience good)
- Upton Village Surgery (86% overall experience good)
How do patients rate Boughton Medical Group?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Boughton Medical Group as good, above the England figure of 77%. 68% found it easy to get through by phone.
How many patients are registered at Boughton Medical Group?
13,024 patients were registered in September 2026, down 1.5% on a year earlier.
What is Boughton Medical Group's CQC rating?
Good overall, published in December 2016.
How many GPs does Boughton Medical Group have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,969 patients per GP against 2,171 across England.
Are appointments at Boughton Medical Group face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Boughton Medical Group's phone number?
01244 325421.