Park Medical Centre, Chester: patient reviews and CQC rating
Park Medical Centre is a GP practice in Chester with 10,046 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.0 full-time-equivalent qualified GPs, or 2,511 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 85%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 10th of the 13 practices in Chester with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (61%). 103 patients answered the survey (response rate 32%).
| Survey question | Park Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 43% | 57% | 57% |
| Easy to contact via the website | 65% | 55% | 58% |
| Easy to contact via the NHS App | 52% | 53% | 54% |
| Reception team helpful | 77% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 85% | 73% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 84 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Medical Centre is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,046 patients were registered at Park Medical Centre in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,511 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 7.7 |
| August 2024 | 4.7 | 6.4 |
| August 2025 | 4.7 | 6.4 |
| August 2026 | 4.0 | 7.2 |
From June 2026 to August 2026 the practice recorded 5,508 appointments a month, or 548 per 1,000 registered patients (England: 510). 34% were face to face (England: 63%). 70% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Park Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 548 | 492 | 510 |
| Face to face | 34% | 60% | 63% |
| Same day as booked | 70% | 48% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (2.8% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.6% against 1.2%) and depression (8.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 8.0% | 14.3% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Park Medical Centre, Shavington Avenue, Newton Lane, Hoole, Chester, CH2 3RD. Phone: 01244 324136. Website: www.parkmedicalchester.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Boughton Medical Group | 1.1 km | 91% |
| Upton Village Surgery | 1.4 km | 86% |
| St Werburgh’s Medical Practice for the Homeless | 1.5 km | 100% |
| The Elms Medical Centre | 1.6 km | 84% |
| Northgate Medical Centre | 1.6 km | 80% |
- Boughton Medical Group (91% overall experience good)
- Heath Lane Medical Centre (69% overall experience good)
- Upton Village Surgery (86% overall experience good)
How do patients rate Park Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Park Medical Centre as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Park Medical Centre?
10,046 patients were registered in September 2026, down 0.2% on a year earlier.
What is Park Medical Centre's CQC rating?
Good overall, published in October 2016.
How many GPs does Park Medical Centre have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,511 patients per GP against 2,171 across England.
Are appointments at Park Medical Centre face to face?
34% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Medical Centre's phone number?
01244 324136.