Whitby Health Partnership, Ellesmere Port: patient reviews and CQC rating
Whitby Health Partnership is a GP practice in Ellesmere Port with 15,918 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 8.0 full-time-equivalent qualified GPs, or 1,983 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitby Health Partnership
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who described their overall experience of the practice as good: 67%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 6 practices in Ellesmere Port with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (72%). 108 patients answered the survey (response rate 25%).
| Survey question | Whitby Health Partnership | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 52% | 57% | 57% |
| Easy to contact via the website | 49% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 72% | 73% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 433 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitby Health Partnership is Good, published in December 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,918 patients were registered at Whitby Health Partnership in September 2026, down 0.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 1,983 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 4.0 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.2 | 10.4 |
| August 2024 | 9.7 | 11.8 |
| August 2025 | 8.0 | 10.2 |
| August 2026 | 8.0 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,156 appointments a month, or 450 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 41% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Whitby Health Partnership | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 492 | 510 |
| Face to face | 54% | 60% | 63% |
| Same day as booked | 41% | 48% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 7% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), a learning disability (1.0% against 0.6%) and heart failure (1.7% against 1.1%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.5% | 14.3% |
| High blood pressure | All ages | 19.5% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Whitby Health Partnership, 114 Chester Road, Whitby, Ellesmere Port, CH65 6TG. Phone: 0151 355 6144.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hope Farm Medical Centre | 0.9 km | 88% |
| Old Hall Surgery | 1.1 km | 79% |
| York Road Group Practice | 1.5 km | 85% |
| Great Sutton Medical Centre | 2.0 km | 76% |
| Westminster Surgery | 2.2 km | 67% |
- Great Sutton Medical Centre (76% overall experience good)
- Hope Farm Medical Centre (88% overall experience good)
- Old Hall Surgery (79% overall experience good)
- Westminster Surgery (67% overall experience good)
- York Road Group Practice (85% overall experience good)
How do patients rate Whitby Health Partnership?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Whitby Health Partnership as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Whitby Health Partnership?
15,918 patients were registered in September 2026, down 0.6% on a year earlier.
What is Whitby Health Partnership's CQC rating?
Good overall, published in December 2018.
How many GPs does Whitby Health Partnership have?
8.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,983 patients per GP against 2,171 across England.
Are appointments at Whitby Health Partnership face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitby Health Partnership's phone number?
0151 355 6144.