York Road Group Practice, Ellesmere Port: patient reviews and CQC rating
York Road Group Practice is a GP practice in Ellesmere Port with 12,067 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2015. It has 6.6 full-time-equivalent qualified GPs, or 1,825 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about York Road Group Practice
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 6 practices in Ellesmere Port with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 111 patients answered the survey (response rate 24%).
| Survey question | York Road Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 58% | 57% | 57% |
| Easy to contact via the website | 28% | 55% | 58% |
| Easy to contact via the NHS App | 47% | 53% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 86% | 73% | 69% |
| Listened to well | 96% | 89% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for York Road Group Practice is Good, published in November 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,067 patients were registered at York Road Group Practice in September 2026, down 4.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,825 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.6 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 9.4 |
| August 2024 | 7.3 | 10.2 |
| August 2025 | 7.9 | 9.0 |
| August 2026 | 6.6 | 8.4 |
From June 2026 to August 2026 the practice recorded 4,732 appointments a month, or 392 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | York Road Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 392 | 492 | 510 |
| Face to face | 58% | 60% | 63% |
| Same day as booked | 44% | 48% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.4% against 14.3%) and COPD (2.5% against 1.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 32.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 14.0% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.0% | 74.9% |
York Road Group Practice, York Road, Ellesmere Port, CH65 0DB. Phone: 0151 355 2112.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old Hall Surgery | 0.4 km | 79% |
| Westminster Surgery | 0.8 km | 67% |
| Whitby Health Partnership | 1.5 km | 67% |
| Hope Farm Medical Centre | 2.2 km | 88% |
| Great Sutton Medical Centre | 2.5 km | 76% |
- Great Sutton Medical Centre (76% overall experience good)
- Hope Farm Medical Centre (88% overall experience good)
- Old Hall Surgery (79% overall experience good)
- Westminster Surgery (67% overall experience good)
- Whitby Health Partnership (67% overall experience good)
How do patients rate York Road Group Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of York Road Group Practice as good, above the England figure of 77%. 58% found it easy to get through by phone.
How many patients are registered at York Road Group Practice?
12,067 patients were registered in September 2026, down 4.1% on a year earlier.
What is York Road Group Practice's CQC rating?
Good overall, published in November 2015.
How many GPs does York Road Group Practice have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,825 patients per GP against 2,171 across England.
Are appointments at York Road Group Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is York Road Group Practice's phone number?
0151 355 2112.