Old Hall Surgery, Ellesmere Port: patient reviews and CQC rating
Old Hall Surgery is a GP practice in Ellesmere Port with 5,761 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 4.1 full-time-equivalent qualified GPs, or 1,421 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Hall Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Ellesmere Port with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 108 patients answered the survey (response rate 21%).
| Survey question | Old Hall Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 41% | 55% | 58% |
| Easy to contact via the NHS App | 58% | 53% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 65% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 82% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Old Hall Surgery is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,761 patients were registered at Old Hall Surgery in September 2026, up 0.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,421 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 0.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 4.1 | 4.1 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 2,301 appointments a month, or 399 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Old Hall Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 399 | 492 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), depression (25.2% against 14.3%) and COPD (2.9% against 1.9%). It has a lower share for dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.2% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.6% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
Old Hall Surgery, 24-26, Stanney Lane, Ellesmere Port, CH65 9AD. Phone: 0151355119. Website: www.oldhallsurgery.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Road Group Practice | 0.4 km | 85% |
| Whitby Health Partnership | 1.1 km | 67% |
| Westminster Surgery | 1.2 km | 67% |
| Hope Farm Medical Centre | 1.8 km | 88% |
| Great Sutton Medical Centre | 2.1 km | 76% |
- Great Sutton Medical Centre (76% overall experience good)
- Hope Farm Medical Centre (88% overall experience good)
- Westminster Surgery (67% overall experience good)
- Whitby Health Partnership (67% overall experience good)
- York Road Group Practice (85% overall experience good)
How do patients rate Old Hall Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Old Hall Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Old Hall Surgery?
5,761 patients were registered in September 2026, up 0.5% on a year earlier.
What is Old Hall Surgery's CQC rating?
Good overall, published in August 2023.
How many GPs does Old Hall Surgery have?
4.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,421 patients per GP against 2,171 across England.
Are appointments at Old Hall Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Hall Surgery's phone number?
0151355119.