Hope Farm Medical Centre, Ellesmere Port: patient reviews and CQC rating
Hope Farm Medical Centre is a GP practice in Ellesmere Port with 15,202 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 8.5 full-time-equivalent qualified GPs, or 1,787 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hope Farm Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 88%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 39%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 6 practices in Ellesmere Port with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (88%). 111 patients answered the survey (response rate 28%).
| Survey question | Hope Farm Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 88% | 78% | 77% |
| Easy to contact by phone | 65% | 57% | 57% |
| Easy to contact via the website | 39% | 55% | 58% |
| Easy to contact via the NHS App | 40% | 53% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 75% | 73% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hope Farm Medical Centre is Good, published in March 2017. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
15,202 patients were registered at Hope Farm Medical Centre in September 2026, up 2.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,787 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 3.9 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 8.0 |
| August 2024 | 7.0 | 7.7 |
| August 2025 | 7.0 | 8.3 |
| August 2026 | 8.5 | 10.0 |
From June 2026 to August 2026 the practice recorded 6,853 appointments a month, or 451 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 32% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hope Farm Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 492 | 510 |
| Face to face | 83% | 60% | 63% |
| Same day as booked | 32% | 48% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%), dementia (1.6% against 0.8%) and heart failure (1.7% against 1.1%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.7% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
Hope Farm Medical Centre, Hope Farm Road, Great Sutton, Ellesmere Port, CH66 2WW. Phone: 0151 357 3777. Website: www.hopefarmmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whitby Health Partnership | 0.9 km | 67% |
| Great Sutton Medical Centre | 1.6 km | 76% |
| Old Hall Surgery | 1.8 km | 79% |
| York Road Group Practice | 2.2 km | 85% |
| Westminster Surgery | 2.9 km | 67% |
- Great Sutton Medical Centre (76% overall experience good)
- Old Hall Surgery (79% overall experience good)
- Westminster Surgery (67% overall experience good)
- Whitby Health Partnership (67% overall experience good)
- York Road Group Practice (85% overall experience good)
How do patients rate Hope Farm Medical Centre?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Hope Farm Medical Centre as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Hope Farm Medical Centre?
15,202 patients were registered in September 2026, up 2.6% on a year earlier.
What is Hope Farm Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Hope Farm Medical Centre have?
8.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,787 patients per GP against 2,171 across England.
Are appointments at Hope Farm Medical Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hope Farm Medical Centre's phone number?
0151 357 3777.