Westminster Surgery, Ellesmere Port: patient reviews and CQC rating
Westminster Surgery is a GP practice in Ellesmere Port with 3,915 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 1.7 full-time-equivalent qualified GPs, or 2,349 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westminster Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 76%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 6 practices in Ellesmere Port with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (73%). 113 patients answered the survey (response rate 19%).
| Survey question | Westminster Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 63% | 57% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 67% | 73% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 80% | 91% | 90% |
CQC's overall rating for Westminster Surgery is Good, published in June 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,915 patients were registered at Westminster Surgery in September 2026, up 2.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,349 patients per GP, close to the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 2,023 appointments a month, or 517 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 34% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Westminster Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 517 | 492 | 510 |
| Face to face | 55% | 60% | 63% |
| Same day as booked | 34% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (24.2% against 14.3%). It has a lower share for dementia (0.3% against 0.8%), chronic kidney disease (2.9% against 4.6%) and stroke or TIA (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 37.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.2 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.2% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Heart failure | All ages | 1.2% | 1.1% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.2% | 74.9% |
Westminster Surgery, 12-18 Church Parade, Ellesmere Port, CH65 2ER. Phone: 0151 355 4864. Website: www.westminstersurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| York Road Group Practice | 0.8 km | 85% |
| Old Hall Surgery | 1.2 km | 79% |
| Whitby Health Partnership | 2.2 km | 67% |
| Great Sutton Medical Centre | 2.8 km | 76% |
| Hope Farm Medical Centre | 2.9 km | 88% |
- Great Sutton Medical Centre (76% overall experience good)
- Hope Farm Medical Centre (88% overall experience good)
- Old Hall Surgery (79% overall experience good)
- Whitby Health Partnership (67% overall experience good)
- York Road Group Practice (85% overall experience good)
How do patients rate Westminster Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Westminster Surgery as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Westminster Surgery?
3,915 patients were registered in September 2026, up 2.2% on a year earlier.
What is Westminster Surgery's CQC rating?
Good overall, published in June 2019.
How many GPs does Westminster Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,349 patients per GP against 2,171 across England.
Are appointments at Westminster Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westminster Surgery's phone number?
0151 355 4864.