Cygnet PCN: primary care network practices and patient survey
Cygnet PCN is a primary care network of 5 GP practices with 56,560 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,958 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Cygnet PCN with survey results, the share of patients describing their overall experience as good ranges from 57% at Priory Surgery to 81% at Riverside Surgery, with a median of 65% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Riverside Surgery has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Riverside Surgery | 11,757 | 81% | 71% | Good | 1,637 |
| Desborough & Hazlemere Surgeries | 13,969 | 73% | 67% | Good | 2,630 |
| Kingswood Surgery | 10,540 | 65% | 33% | Good | 1,675 |
| Tower House Surgery | 9,615 | 63% | 37% | Good | 2,363 |
| Priory Surgery | 10,679 | 57% | 35% | Good | 1,770 |
Results for the network as a whole, from 463 responses, against Thames Valley and England.
| Survey question | Cygnet PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 45% | 56% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 73% | 84% | 85% |
| Last contact good | 59% | 72% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
There are 1,958 registered patients per full-time-equivalent qualified GP in Cygnet PCN, close to England's 2,171 and Thames Valley's 2,121. Practices recorded 412 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.0% over the year (England: shrank 1.1%).
| Measure | Cygnet PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 1,958 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 412 | 451 | 510 |
| Face-to-face appointments | 61% | 60% | 63% |
| Same day as booked | 55% | 45% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 15% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Cygnet PCN is learning disability (0.8% against 0.6%), and the furthest below is copd (1.1% against 1.9%).
| Condition register | Age group | Cygnet PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% | 7,885 |
| Depression | 18+ yrs | 12.3% | 14.3% | 5,513 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 3,654 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 3,455 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,643 |
| Cancer | All ages | 2.9% | 3.8% | 1,698 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,489 |
| Atrial fibrillation | All ages | 1.7% | 2.2% | 976 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 935 |
| COPD | All ages | 1.1% | 1.9% | 636 |
| Serious mental illness | All ages | 1.1% | 1.0% | 619 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 160 |
| Learning disability | All ages | 0.8% | 0.6% | 474 |
| Heart failure | All ages | 0.8% | 1.1% | 435 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 335 |
| Dementia | All ages | 0.6% | 0.8% | 376 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 297 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 209 |
| Palliative care | All ages | 0.3% | 0.6% | 191 |
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- South Bucks PCN (5 practices)
- The Chalfonts PCN (3 practices)
Which practices are in Cygnet PCN?
Desborough & Hazlemere Surgeries, Kingswood Surgery, Priory Surgery, Riverside Surgery and Tower House Surgery.
How do patients rate Cygnet PCN?
65% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Cygnet PCN cover?
56,560 registered patients across 5 practices in September 2026.
How many patients per GP does Cygnet PCN have?
1,958 per full-time-equivalent qualified GP, against 2,171 across England.