Arc Bucks PCN: primary care network practices and patient survey
Arc Bucks PCN is a primary care network of 5 GP practices with 88,483 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,905 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Arc Bucks PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at The Doctors House - Marlow Medical Group to 93% at Millbarn Medical Centre, with a median of 85% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Millbarn Medical Centre has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Millbarn Medical Centre | 10,709 | 93% | 82% | Good | 1,746 |
| Highfield Surgery | 7,060 | 86% | 75% | Good | 2,333 |
| The Simpson Centre | 19,115 | 85% | 76% | Good | 2,371 |
| Bourne End and Wooburn Green Medical Centre | 13,481 | 85% | 70% | Good | 1,465 |
| The Doctors House - Marlow Medical Group | 38,118 | 74% | 36% | Good | 1,903 |
Results for the network as a whole, from 515 responses, against Thames Valley and England.
| Survey question | Arc Bucks PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 59% | 56% | 57% |
| Easy to contact via the website | 68% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 77% | 72% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
There are 1,905 registered patients per full-time-equivalent qualified GP in Arc Bucks PCN, fewer than England's 2,171 and Thames Valley's 2,121. Practices recorded 429 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 39% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.1% over the year (England: shrank 1.1%).
| Measure | Arc Bucks PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 1,905 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 429 | 451 | 510 |
| Face-to-face appointments | 62% | 60% | 63% |
| Same day as booked | 39% | 45% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 23% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Arc Bucks PCN is atrial fibrillation (3.1% against 2.2%), and the furthest below is copd (1.1% against 1.9%).
| Condition register | Age group | Arc Bucks PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% | 11,992 |
| Depression | 18+ yrs | 12.8% | 14.3% | 7,844 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 4,376 |
| Diabetes | 17+ yrs | 5.4% | 7.9% | 3,376 |
| Cancer | All ages | 5.0% | 3.8% | 3,812 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 2,497 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 2,486 |
| Atrial fibrillation | All ages | 3.1% | 2.2% | 2,404 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,662 |
| Heart failure | All ages | 1.2% | 1.1% | 939 |
| COPD | All ages | 1.1% | 1.9% | 836 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 327 |
| Dementia | All ages | 0.9% | 0.8% | 689 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 455 |
| Serious mental illness | All ages | 0.7% | 1.0% | 553 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 445 |
| Palliative care | All ages | 0.6% | 0.6% | 466 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 387 |
| Learning disability | All ages | 0.4% | 0.6% | 296 |
- Aylesbury Central PCN (2 practices)
- Central Maple PCN (3 practices)
- Chesham & Little Chalfont PCN (4 practices)
- Cygnet PCN (5 practices)
- Dashwood PCN (5 practices)
- Mid Chiltern PCN (4 practices)
- North Bucks PCN (4 practices)
- Phoenix Health PCN (3 practices)
- South Bucks PCN (5 practices)
- The Chalfonts PCN (3 practices)
Which practices are in Arc Bucks PCN?
Bourne End and Wooburn Green Medical Centre, Highfield Surgery, Millbarn Medical Centre, The Doctors House - Marlow Medical Group and The Simpson Centre.
How do patients rate Arc Bucks PCN?
81% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Arc Bucks PCN cover?
88,483 registered patients across 5 practices in September 2026.
How many patients per GP does Arc Bucks PCN have?
1,905 per full-time-equivalent qualified GP, against 2,171 across England.