Highfield Surgery, High Wycombe: patient reviews and CQC rating
Highfield Surgery is a GP practice in High Wycombe with 7,060 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.0 full-time-equivalent qualified GPs, or 2,333 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Highfield Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 62%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 11 practices in High Wycombe with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (89%). 102 patients answered the survey (response rate 34%).
| Survey question | Highfield Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 75% | 56% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 78% | 53% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 88% | 72% | 73% |
| Wait for appointment about right | 62% | 69% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 156 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Highfield Surgery is Good, published in November 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,060 patients were registered at Highfield Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,333 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,855 appointments a month, or 404 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 32% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Highfield Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 404 | 451 | 510 |
| Face to face | 75% | 60% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 10% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.0% against 0.6%), atrial fibrillation (3.4% against 2.2%) and cancer (5.4% against 3.8%). It has a lower share for osteoporosis (0.5% against 1.2%), serious mental illness (0.5% against 1.0%) and chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 5.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Highfield Surgery, Highfield Way, Hazlemere, High Wycombe, HP15 7UW. Phone: 01494 813396. Website: www.highfieldsurgeryhazlemere.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingswood Surgery | 1.9 km | 65% |
| Carrington House Surgery | 3.3 km | 49% |
| Priory Surgery | 3.4 km | 57% |
| Chiltern House Medical Centre | 3.4 km | 70% |
| Riverside Surgery | 3.9 km | 81% |
- Bourne End and Wooburn Green Medical Centre (85% overall experience good)
- Millbarn Medical Centre (93% overall experience good)
- The Doctors House - Marlow Medical Group (74% overall experience good)
- The Simpson Centre (85% overall experience good)
How do patients rate Highfield Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Highfield Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Highfield Surgery?
7,060 patients were registered in September 2026, down 0.7% on a year earlier.
What is Highfield Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Highfield Surgery have?
3.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,333 patients per GP against 2,171 across England.
Are appointments at Highfield Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Highfield Surgery's phone number?
01494 813396.