Carrington House Surgery, High Wycombe: patient reviews and CQC rating
Carrington House Surgery is a GP practice in High Wycombe with 9,704 registered patients (September 2026). In the 2026 GP Patient Survey, 49% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.4 full-time-equivalent qualified GPs, or 2,202 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Carrington House Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 49%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 11th of the 11 practices in High Wycombe with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (54%). 86 patients answered the survey (response rate 18%).
| Survey question | Carrington House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 49% | 76% | 77% |
| Easy to contact by phone | 34% | 56% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 42% | 53% | 54% |
| Reception team helpful | 70% | 84% | 85% |
| Last contact good | 56% | 72% | 73% |
| Wait for appointment about right | 63% | 69% | 69% |
| Listened to well | 73% | 88% | 87% |
| Treated with care and concern | 69% | 87% | 86% |
| Confidence and trust in the clinician | 84% | 93% | 93% |
| Needs met | 78% | 90% | 90% |
CQC's overall rating for Carrington House Surgery is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,704 patients were registered at Carrington House Surgery in September 2026, down 4.2% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,202 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.8 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 3.4 | 4.2 |
| August 2025 | 4.0 | 5.1 |
| August 2026 | 4.4 | 4.4 |
From June 2026 to August 2026 the practice recorded 3,283 appointments a month, or 338 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 50% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Carrington House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 338 | 451 | 510 |
| Face to face | 61% | 60% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.6% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Carrington House Surgery, 19 Priory Road, High Wycombe, HP13 6SL. Phone: 01494 523211.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Priory Surgery | 0.1 km | 57% |
| Chiltern House Medical Centre | 0.3 km | 70% |
| Wye Valley Surgery | 0.7 km | 64% |
| Riverside Surgery | 0.8 km | 81% |
| Desborough & Hazlemere Surgeries | 0.9 km | 73% |
- Chiltern House Medical Centre (70% overall experience good)
- Cressex Health Centre (67% overall experience good)
- Stokenchurch Medical Centre (77% overall experience good)
- Wye Valley Surgery (64% overall experience good)
How do patients rate Carrington House Surgery?
In the 2026 GP Patient Survey, 49% of patients described their overall experience of Carrington House Surgery as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Carrington House Surgery?
9,704 patients were registered in September 2026, down 4.2% on a year earlier.
What is Carrington House Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Carrington House Surgery have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,202 patients per GP against 2,171 across England.
Are appointments at Carrington House Surgery face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Carrington House Surgery's phone number?
01494 523211.