Tower House Surgery, High Wycombe: patient reviews and CQC rating
Tower House Surgery is a GP practice in High Wycombe with 9,615 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 4.1 full-time-equivalent qualified GPs, or 2,363 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Tower House Surgery
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 9th of the 11 practices in High Wycombe with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (71%). 147 patients answered the survey (response rate 25%).
| Survey question | Tower House Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 63% | 76% | 77% |
| Easy to contact by phone | 37% | 56% | 57% |
| Easy to contact via the website | 44% | 57% | 58% |
| Easy to contact via the NHS App | 29% | 53% | 54% |
| Reception team helpful | 71% | 84% | 85% |
| Last contact good | 48% | 72% | 73% |
| Wait for appointment about right | 47% | 69% | 69% |
| Listened to well | 76% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 82% | 90% | 90% |
CQC's overall rating for Tower House Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,615 patients were registered at Tower House Surgery in September 2026, down 4.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,363 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.4 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 3,379 appointments a month, or 351 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 37% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Tower House Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 351 | 451 | 510 |
| Face to face | 67% | 60% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (0.7% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Tower House Surgery, 169 West Wycombe Road, High Wycombe, HP12 3AF. Phone: 01494 526840. Website: www.towerhousesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Surgery | 0.7 km | 81% |
| Desborough & Hazlemere Surgeries | 0.8 km | 73% |
| Chiltern House Medical Centre | 1.3 km | 70% |
| Carrington House Surgery | 1.5 km | 49% |
| Priory Surgery | 1.5 km | 57% |
- Desborough & Hazlemere Surgeries (73% overall experience good)
- Kingswood Surgery (65% overall experience good)
- Priory Surgery (57% overall experience good)
- Riverside Surgery (81% overall experience good)
How do patients rate Tower House Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Tower House Surgery as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Tower House Surgery?
9,615 patients were registered in September 2026, down 4.0% on a year earlier.
What is Tower House Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Tower House Surgery have?
4.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,363 patients per GP against 2,171 across England.
Are appointments at Tower House Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Tower House Surgery's phone number?
01494 526840.