Chiltern House Medical Centre, High Wycombe: patient reviews and CQC rating
Chiltern House Medical Centre is a GP practice in High Wycombe with 6,353 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 2.1 full-time-equivalent qualified GPs, or 2,978 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chiltern House Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 70%, against 69% across England. Its weakest is the share who described their last contact with the practice as good: 61%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 11 practices in High Wycombe with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (70%). 108 patients answered the survey (response rate 23%).
| Survey question | Chiltern House Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 56% | 56% | 57% |
| Easy to contact via the website | 48% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 53% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 61% | 72% | 73% |
| Wait for appointment about right | 70% | 69% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Chiltern House Medical Centre is Good, published in June 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,353 patients were registered at Chiltern House Medical Centre in September 2026, up 1.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,978 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 2,793 appointments a month, or 440 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chiltern House Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 451 | 510 |
| Face to face | 47% | 60% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), COPD (1.3% against 1.9%) and chronic kidney disease (3.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 55.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Chiltern House Medical Centre, 45-47, Temple End, High Wycombe, HP13 5DN. Phone: 01494 439149. Website: www.chilternhousemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carrington House Surgery | 0.3 km | 49% |
| Priory Surgery | 0.3 km | 57% |
| Riverside Surgery | 0.6 km | 81% |
| Desborough & Hazlemere Surgeries | 0.7 km | 73% |
| Wye Valley Surgery | 0.8 km | 64% |
- Carrington House Surgery (49% overall experience good)
- Cressex Health Centre (67% overall experience good)
- Stokenchurch Medical Centre (77% overall experience good)
- Wye Valley Surgery (64% overall experience good)
How do patients rate Chiltern House Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Chiltern House Medical Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Chiltern House Medical Centre?
6,353 patients were registered in September 2026, up 1.0% on a year earlier.
What is Chiltern House Medical Centre's CQC rating?
Good overall, published in June 2021.
How many GPs does Chiltern House Medical Centre have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,978 patients per GP against 2,171 across England.
Are appointments at Chiltern House Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chiltern House Medical Centre's phone number?
01494 439149.