Riverside Surgery, High Wycombe: patient reviews and CQC rating
Riverside Surgery is a GP practice in High Wycombe with 11,757 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 7.2 full-time-equivalent qualified GPs, or 1,637 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverside Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 11 practices in High Wycombe with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (88%). 117 patients answered the survey (response rate 25%).
| Survey question | Riverside Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 71% | 56% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 79% | 84% | 85% |
| Last contact good | 75% | 72% | 73% |
| Wait for appointment about right | 82% | 69% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 224 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverside Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,757 patients were registered at Riverside Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,637 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.3 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 9.2 |
| August 2024 | 4.1 | 7.3 |
| August 2025 | 4.6 | 7.8 |
| August 2026 | 7.2 | 7.2 |
From June 2026 to August 2026 the practice recorded 5,586 appointments a month, or 475 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 67% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Riverside Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 475 | 451 | 510 |
| Face to face | 37% | 60% | 63% |
| Same day as booked | 67% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), diabetes (10.0% against 7.9%) and asthma (8.0% against 6.6%). It has a lower share for osteoporosis (0.6% against 1.2%), dementia (0.5% against 0.8%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 65.9% | 74.9% |
Riverside Surgery, The Riverside Surgery, George Street, High Wycombe, HP11 2RZ. Phone: 01494 526500. Website: www.riverside.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Desborough & Hazlemere Surgeries | 0.2 km | 73% |
| Chiltern House Medical Centre | 0.6 km | 70% |
| Tower House Surgery | 0.7 km | 63% |
| Priory Surgery | 0.8 km | 57% |
| Carrington House Surgery | 0.8 km | 49% |
- Desborough & Hazlemere Surgeries (73% overall experience good)
- Kingswood Surgery (65% overall experience good)
- Priory Surgery (57% overall experience good)
- Tower House Surgery (63% overall experience good)
How do patients rate Riverside Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Riverside Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Riverside Surgery?
11,757 patients were registered in September 2026, up 1.9% on a year earlier.
What is Riverside Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Riverside Surgery have?
7.2 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,637 patients per GP against 2,171 across England.
Are appointments at Riverside Surgery face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverside Surgery's phone number?
01494 526500.