Cressex Health Centre, High Wycombe: patient reviews and CQC rating
Cressex Health Centre is a GP practice in High Wycombe with 12,450 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2022. It has 4.6 full-time-equivalent qualified GPs, or 2,699 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cressex Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 11 practices in High Wycombe with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (63%). 116 patients answered the survey (response rate 21%).
| Survey question | Cressex Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 67% | 76% | 77% |
| Easy to contact by phone | 39% | 56% | 57% |
| Easy to contact via the website | 25% | 57% | 58% |
| Easy to contact via the NHS App | 37% | 53% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 67% | 72% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 13% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cressex Health Centre is Good, published in June 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,450 patients were registered at Cressex Health Centre in September 2026, up 3.4% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,699 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 8,521 appointments a month, or 684 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 71% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cressex Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 684 | 451 | 510 |
| Face to face | 46% | 60% | 63% |
| Same day as booked | 71% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%) and diabetes (11.2% against 7.9%). It has a lower share for COPD (0.8% against 1.9%), palliative or supportive care needs (0.3% against 0.6%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 11.2% | 7.9% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Cressex Health Centre, Hanover House, Coronation Road, Cressex Business Park, High Wycombe, HP12 3PP. Phone: 01494 415788.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Desborough & Hazlemere Surgeries | 2.0 km | 73% |
| Wye Valley Surgery | 2.0 km | 64% |
| Riverside Surgery | 2.2 km | 81% |
| Tower House Surgery | 2.2 km | 63% |
| Chiltern House Medical Centre | 2.6 km | 70% |
- Carrington House Surgery (49% overall experience good)
- Chiltern House Medical Centre (70% overall experience good)
- Stokenchurch Medical Centre (77% overall experience good)
- Wye Valley Surgery (64% overall experience good)
How do patients rate Cressex Health Centre?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Cressex Health Centre as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at Cressex Health Centre?
12,450 patients were registered in September 2026, up 3.4% on a year earlier.
What is Cressex Health Centre's CQC rating?
Good overall, published in June 2022.
How many GPs does Cressex Health Centre have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,699 patients per GP against 2,171 across England.
Are appointments at Cressex Health Centre face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cressex Health Centre's phone number?
01494 415788.