Phoenix Health PCN: primary care network practices and patient survey
Phoenix Health PCN is a primary care network of 3 GP practices with 48,061 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 1,630 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Phoenix Health PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Haddenham Medical Centre to 79% at Cross Keys Practice, with a median of 73% (England: 77%). None differs from England by more than the survey's margin of error. Unity Health has the highest share finding it easy to get through by phone (59%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Cross Keys Practice | 15,294 | 79% | 51% | Good | 1,730 |
| Unity Health | 22,784 | 73% | 59% | Good | 1,388 |
| Haddenham Medical Centre | 9,983 | 73% | 42% | Good | 2,354 |
Results for the network as a whole, from 337 responses, against Thames Valley and England.
| Survey question | Phoenix Health PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 75% | 76% | 77% |
| Easy to contact by phone | 53% | 56% | 57% |
| Easy to contact via the website | 64% | 57% | 58% |
| Easy to contact via the NHS App | 55% | 53% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 76% | 72% | 73% |
| Wait for appointment about right | 74% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 90% | 90% |
There are 1,630 registered patients per full-time-equivalent qualified GP in Phoenix Health PCN, fewer than England's 2,171 and Thames Valley's 2,121. Practices recorded 455 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.2% over the year (England: shrank 1.1%).
| Measure | Phoenix Health PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 1,630 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 455 | 451 | 510 |
| Face-to-face appointments | 70% | 60% | 63% |
| Same day as booked | 41% | 45% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 25% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Phoenix Health PCN is osteoporosis (2.3% against 1.2%), and the furthest below is learning disability (0.4% against 0.6%).
| Condition register | Age group | Phoenix Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% | 8,330 |
| Depression | 18+ yrs | 14.4% | 14.3% | 5,516 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 3,178 |
| Diabetes | 17+ yrs | 6.3% | 7.9% | 2,456 |
| Cancer | All ages | 5.5% | 3.8% | 2,616 |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% | 1,641 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,690 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 1,588 |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% | 496 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 1,025 |
| Heart failure | All ages | 1.4% | 1.1% | 650 |
| COPD | All ages | 1.4% | 1.9% | 648 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 377 |
| Dementia | All ages | 0.8% | 0.8% | 405 |
| Serious mental illness | All ages | 0.7% | 1.0% | 328 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 254 |
| Palliative care | All ages | 0.5% | 0.6% | 258 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 237 |
| Learning disability | All ages | 0.4% | 0.6% | 173 |
- Arc Bucks PCN (5 practices)
- Aylesbury Central PCN (2 practices)
- Central Maple PCN (3 practices)
- Chesham & Little Chalfont PCN (4 practices)
- Cygnet PCN (5 practices)
- Dashwood PCN (5 practices)
- Mid Chiltern PCN (4 practices)
- North Bucks PCN (4 practices)
- South Bucks PCN (5 practices)
- The Chalfonts PCN (3 practices)
Which practices are in Phoenix Health PCN?
Cross Keys Practice, Haddenham Medical Centre and Unity Health.
How do patients rate Phoenix Health PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Phoenix Health PCN cover?
48,061 registered patients across 3 practices in September 2026.
How many patients per GP does Phoenix Health PCN have?
1,630 per full-time-equivalent qualified GP, against 2,171 across England.