Cross Keys Practice, Princes Risborough: patient reviews and CQC rating
Cross Keys Practice is a GP practice in Princes Risborough with 15,294 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 8.8 full-time-equivalent qualified GPs, or 1,730 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cross Keys Practice
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
51% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 105 patients answered the survey (response rate 36%).
| Survey question | Cross Keys Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 79% | 76% | 77% |
| Easy to contact by phone | 51% | 56% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 45% | 53% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 78% | 72% | 73% |
| Wait for appointment about right | 77% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 93% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 90% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 663 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cross Keys Practice is Good, published in July 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,294 patients were registered at Cross Keys Practice in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 1,730 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 4.1 nurses and 6.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 7.0 |
| August 2024 | 5.9 | 8.7 |
| August 2025 | 8.4 | 10.5 |
| August 2026 | 8.8 | 10.8 |
From June 2026 to August 2026 the practice recorded 7,804 appointments a month, or 510 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 41% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cross Keys Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 510 | 451 | 510 |
| Face to face | 70% | 60% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 9% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), atrial fibrillation (4.0% against 2.2%) and heart failure (1.8% against 1.1%). It has a lower share for COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Cross Keys Practice, 60 High Street, Princes Risborough, HP27 0AX. Phone: 01844 344488. Website: www.crosskeyspractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Unity Health | 0.5 km | 73% |
| John Hampden Surgery | 6.8 km | 73% |
| Westongrove Partnership - Wendover Health Centre | 7.6 km | 67% |
| Stokenchurch Medical Centre | 8.7 km | 77% |
| Haddenham Medical Centre | 8.7 km | 73% |
- Haddenham Medical Centre (73% overall experience good)
- Unity Health (73% overall experience good)
How do patients rate Cross Keys Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Cross Keys Practice as good, against 77% across England. 51% found it easy to get through by phone.
How many patients are registered at Cross Keys Practice?
15,294 patients were registered in September 2026, up 0.1% on a year earlier.
What is Cross Keys Practice's CQC rating?
Good overall, published in July 2018.
How many GPs does Cross Keys Practice have?
8.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,730 patients per GP against 2,171 across England.
Are appointments at Cross Keys Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cross Keys Practice's phone number?
01844 344488.