Unity Health, Princes Risborough: patient reviews and CQC rating
Unity Health is a GP practice in Princes Risborough with 22,784 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 16.4 full-time-equivalent qualified GPs, or 1,388 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Unity Health
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 73%, against 77% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
59% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (71%). 121 patients answered the survey (response rate 34%).
| Survey question | Unity Health | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 59% | 56% | 57% |
| Easy to contact via the website | 68% | 57% | 58% |
| Easy to contact via the NHS App | 67% | 53% | 54% |
| Reception team helpful | 92% | 84% | 85% |
| Last contact good | 79% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 94% of 463 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Unity Health is Good, published in January 2020. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,784 patients were registered at Unity Health in September 2026, down 0.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 16.4 full-time-equivalent qualified GPs, there are 1,388 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 5.8 nurses and 8.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.8 | 12.6 |
| August 2024 | 8.7 | 11.9 |
| August 2025 | 15.3 | 17.5 |
| August 2026 | 16.4 | 19.4 |
From June 2026 to August 2026 the practice recorded 8,161 appointments a month, or 358 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 19% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Unity Health | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 358 | 451 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 19% | 45% | 45% |
| More than 28 days after booking | 11% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%), cancer (5.3% against 3.8%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%), serious mental illness (0.6% against 1.0%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.9% | 74.9% |
Unity Health, Wades Field, Stratton Road, Princes Risborough, HP27 9AX. Phone: 01844 344281. Website: www.unity-health.co.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cross Keys Practice | 0.5 km | 79% |
| John Hampden Surgery | 7.3 km | 73% |
| Westongrove Partnership - Wendover Health Centre | 8.0 km | 67% |
| Haddenham Medical Centre | 8.3 km | 73% |
| Stokenchurch Medical Centre | 8.4 km | 77% |
- Cross Keys Practice (79% overall experience good)
- Haddenham Medical Centre (73% overall experience good)
How do patients rate Unity Health?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Unity Health as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Unity Health?
22,784 patients were registered in September 2026, down 0.6% on a year earlier.
What is Unity Health's CQC rating?
Good overall, published in January 2020.
How many GPs does Unity Health have?
16.4 full-time-equivalent qualified GPs (22 qualified GPs by headcount), which is 1,388 patients per GP against 2,171 across England.
Are appointments at Unity Health face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Unity Health's phone number?
01844 344281.