Cheltenham Central PCN: primary care network practices and patient survey
Cheltenham Central PCN is a primary care network of 5 GP practices with 58,124 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,091 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Cheltenham Central PCN with survey results, the share of patients describing their overall experience as good ranges from 78% at The Royal Crescent Surgery to 94% at Underwood Surgery, with a median of 86% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. Underwood Surgery has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Underwood Surgery | 11,331 | 94% | 88% | Good | 1,520 |
| Berkeley Place Surgery | 18,360 | 91% | 73% | Good | 2,596 |
| Dr S Nelson & Partners | 13,100 | 86% | 66% | Good | 1,849 |
| Yorkleigh Surgery - CT | 7,240 | 78% | 53% | Good | 3,139 |
| The Royal Crescent Surgery | 8,093 | 78% | 56% | Good | 2,086 |
Results for the network as a whole, from 625 responses, against Gloucestershire and England.
| Survey question | Cheltenham Central PCN | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 87% | 81% | 77% |
| Easy to contact by phone | 69% | 62% | 57% |
| Easy to contact via the website | 69% | 60% | 58% |
| Easy to contact via the NHS App | 73% | 56% | 54% |
| Reception team helpful | 92% | 89% | 85% |
| Last contact good | 82% | 76% | 73% |
| Wait for appointment about right | 72% | 66% | 69% |
| Listened to well | 92% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 95% | 93% |
| Needs met | 95% | 93% | 90% |
There are 2,091 registered patients per full-time-equivalent qualified GP in Cheltenham Central PCN, close to England's 2,171 and Gloucestershire's 1,949. Practices recorded 637 appointments a month per 1,000 patients (England: 510), 55% of them face to face. 42% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Cheltenham Central PCN | Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,091 | 1,949 | 2,171 |
| Appointments per 1,000 patients a month | 637 | 574 | 510 |
| Face-to-face appointments | 55% | 64% | 63% |
| Same day as booked | 42% | 42% | 45% |
| Did not attend | 2% | 3% | 4% |
| Patients aged 65 or over | 19% | 23% | 19% |
Relative to England, the register furthest above England's rate at practices in Cheltenham Central PCN is palliative care (1.8% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Cheltenham Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% | 6,175 |
| High blood pressure | All ages | 13.1% | 15.2% | 7,615 |
| Asthma | 6+ yrs | 7.1% | 6.6% | 3,924 |
| Diabetes | 17+ yrs | 6.1% | 7.9% | 2,922 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 2,062 |
| Cancer | All ages | 3.6% | 3.8% | 2,094 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,478 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,324 |
| Palliative care | All ages | 1.8% | 0.6% | 1,062 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 1,003 |
| COPD | All ages | 1.6% | 1.9% | 904 |
| Serious mental illness | All ages | 0.9% | 1.0% | 527 |
| Heart failure | All ages | 0.9% | 1.1% | 505 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 379 |
| Dementia | All ages | 0.8% | 0.8% | 440 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 323 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 134 |
| Learning disability | All ages | 0.5% | 0.6% | 266 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 224 |
- Cheltenham Peripheral PCN (5 practices)
- Forest Green PCN (4 practices)
- Hadwen Quedgeley PCN (2 practices)
- North & South Gloucester (NSG) PCN (5 practices)
- South Cotswolds PCN (5 practices)
- St Paul's PCN (4 practices)
- Twns PCN (5 practices)
- West Forest of Dean PCN (4 practices)
Which practices are in Cheltenham Central PCN?
Berkeley Place Surgery, Dr S Nelson & Partners, The Royal Crescent Surgery, Underwood Surgery and Yorkleigh Surgery - CT.
How do patients rate Cheltenham Central PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Cheltenham Central PCN cover?
58,124 registered patients across 5 practices in September 2026.
How many patients per GP does Cheltenham Central PCN have?
2,091 per full-time-equivalent qualified GP, against 2,171 across England.