Twns PCN: primary care network practices and patient survey
Twns PCN is a primary care network of 5 GP practices with 51,856 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,927 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Twns PCN with survey results, the share of patients describing their overall experience as good ranges from 78% at Newent Doctors Practice to 92% at Church Street Practice, with a median of 87% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Staunton and Corse Surgery has the highest share finding it easy to get through by phone (94%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Church Street Practice | 13,127 | 92% | 69% | Good | 1,635 |
| Staunton and Corse Surgery | 6,719 | 91% | 94% | Good | 1,685 |
| West Cheltenham Medical | 5,993 | 87% | 86% | Good | 3,354 |
| Mythe Medical Practice | 14,036 | 86% | 83% | Outstanding | 2,574 |
| Newent Doctors Practice | 11,981 | 78% | 69% | Good | 1,565 |
Results for the network as a whole, from 561 responses, against Gloucestershire and England.
| Survey question | Twns PCN | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 87% | 81% | 77% |
| Easy to contact by phone | 78% | 62% | 57% |
| Easy to contact via the website | 75% | 60% | 58% |
| Easy to contact via the NHS App | 68% | 56% | 54% |
| Reception team helpful | 91% | 89% | 85% |
| Last contact good | 84% | 76% | 73% |
| Wait for appointment about right | 65% | 66% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 95% | 93% |
| Needs met | 95% | 93% | 90% |
There are 1,927 registered patients per full-time-equivalent qualified GP in Twns PCN, fewer than England's 2,171 and Gloucestershire's 1,949. Practices recorded 674 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
24% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.1% over the year (England: shrank 1.1%).
| Measure | Twns PCN | Gloucestershire | England |
|---|---|---|---|
| Patients per qualified GP | 1,927 | 1,949 | 2,171 |
| Appointments per 1,000 patients a month | 674 | 574 | 510 |
| Face-to-face appointments | 67% | 64% | 63% |
| Same day as booked | 51% | 42% | 45% |
| Did not attend | 3% | 3% | 4% |
| Patients aged 65 or over | 24% | 23% | 19% |
Relative to England, the register furthest above England's rate at practices in Twns PCN is dementia (1.1% against 0.8%), and the furthest below is serious mental illness (0.7% against 1.0%).
| Condition register | Age group | Twns PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% | 8,832 |
| Depression | 18+ yrs | 12.2% | 14.3% | 5,145 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 3,441 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 3,717 |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% | 2,671 |
| Cancer | All ages | 4.1% | 3.8% | 2,150 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,756 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 1,513 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 1,160 |
| COPD | All ages | 2.0% | 1.9% | 1,040 |
| Dementia | All ages | 1.1% | 0.8% | 577 |
| Heart failure | All ages | 1.1% | 1.1% | 548 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 224 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 367 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 354 |
| Serious mental illness | All ages | 0.7% | 1.0% | 369 |
| Learning disability | All ages | 0.6% | 0.6% | 297 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 287 |
| Palliative care | All ages | 0.5% | 0.6% | 261 |
- Cheltenham Central PCN (5 practices)
- Cheltenham Peripheral PCN (5 practices)
- Forest Green PCN (4 practices)
- North & South Gloucester (NSG) PCN (5 practices)
- St Paul's PCN (4 practices)
- West Forest of Dean PCN (4 practices)
Which practices are in Twns PCN?
Church Street Practice, Mythe Medical Practice, Newent Doctors Practice, Staunton and Corse Surgery and West Cheltenham Medical.
How do patients rate Twns PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Twns PCN cover?
51,856 registered patients across 5 practices in September 2026.
How many patients per GP does Twns PCN have?
1,927 per full-time-equivalent qualified GP, against 2,171 across England.