West Cheltenham Medical, Cheltenham: patient reviews and CQC rating
West Cheltenham Medical is a GP practice in Cheltenham with 5,993 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 1.8 full-time-equivalent qualified GPs, or 3,354 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Cheltenham Medical
Its best result against England is the share who found it easy to contact the practice through its website: 87%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 86%, against 87% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 16 practices in Cheltenham with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (78%). 104 patients answered the survey (response rate 24%).
| Survey question | West Cheltenham Medical | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 87% | 81% | 77% |
| Easy to contact by phone | 86% | 62% | 57% |
| Easy to contact via the website | 87% | 60% | 58% |
| Easy to contact via the NHS App | 74% | 56% | 54% |
| Reception team helpful | 91% | 89% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 76% | 66% | 69% |
| Listened to well | 86% | 90% | 87% |
| Treated with care and concern | 92% | 89% | 86% |
| Confidence and trust in the clinician | 92% | 95% | 93% |
| Needs met | 95% | 93% | 90% |
In the Friends and Family Test for July 2026, 86% of 88 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Cheltenham Medical is Good, published in September 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,993 patients were registered at West Cheltenham Medical in September 2026, down 0.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 3,354 patients per GP, more than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 1.5 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,523 appointments a month, or 421 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 38% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | West Cheltenham Medical | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 421 | 574 | 510 |
| Face to face | 90% | 64% | 63% |
| Same day as booked | 38% | 42% | 45% |
| More than 28 days after booking | 12% | 11% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.9% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.4% | 14.3% |
| High blood pressure | All ages | 9.3% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.2% | 74.9% |
West Cheltenham Medical, Hesters Way Community Resource Centre, Cassin Drive, Cheltenham, GL51 7SU. Phone: 01242 507111. Website: www.westcheltenhammedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Underwood Surgery | 1.9 km | 94% |
| Dr S Nelson & Partners | 2.2 km | 86% |
| Yorkleigh Surgery - CT | 2.2 km | 78% |
| St George's Surgery | 2.5 km | 93% |
| Weston House Practice | 2.5 km | 86% |
- Church Street Practice (92% overall experience good)
- Mythe Medical Practice (86% overall experience good)
- Newent Doctors Practice (78% overall experience good)
- Staunton and Corse Surgery (91% overall experience good)
How do patients rate West Cheltenham Medical?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of West Cheltenham Medical as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at West Cheltenham Medical?
5,993 patients were registered in September 2026, down 0.6% on a year earlier.
What is West Cheltenham Medical's CQC rating?
Good overall, published in September 2019.
How many GPs does West Cheltenham Medical have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,354 patients per GP against 2,171 across England.
Are appointments at West Cheltenham Medical face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Cheltenham Medical's phone number?
01242 507111.