Underwood Surgery, Cheltenham: patient reviews and CQC rating
Underwood Surgery is a GP practice in Cheltenham with 11,331 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 7.5 full-time-equivalent qualified GPs, or 1,520 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Underwood Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 93%, above the England figure of 54%. Its result closest to England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 16 practices in Cheltenham with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (91%). 128 patients answered the survey (response rate 32%).
| Survey question | Underwood Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 94% | 81% | 77% |
| Easy to contact by phone | 88% | 62% | 57% |
| Easy to contact via the website | 72% | 60% | 58% |
| Easy to contact via the NHS App | 93% | 56% | 54% |
| Reception team helpful | 98% | 89% | 85% |
| Last contact good | 91% | 76% | 73% |
| Wait for appointment about right | 73% | 66% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 95% | 93% |
| Needs met | 96% | 93% | 90% |
In the Friends and Family Test for July 2026, 92% of 133 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Underwood Surgery is Good, published in August 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,331 patients were registered at Underwood Surgery in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 7.5 full-time-equivalent qualified GPs, there are 1,520 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.5 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 8.3 |
| August 2024 | 5.2 | 8.4 |
| August 2025 | 6.0 | 8.1 |
| August 2026 | 7.5 | 8.9 |
From June 2026 to August 2026 the practice recorded 5,731 appointments a month, or 506 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 36% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Underwood Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 574 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 36% | 42% | 45% |
| More than 28 days after booking | 10% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.9% against 0.6%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), COPD (0.9% against 1.9%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Palliative care | All ages | 2.9% | 0.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Underwood Surgery, 139 St Georges Road, Cheltenham, GL50 3EQ. Phone: 01242 580644. Website: www.underwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Yorkleigh Surgery - CT | 0.4 km | 78% |
| Dr S Nelson & Partners | 0.4 km | 86% |
| St George's Surgery | 0.8 km | 93% |
| Weston House Practice | 0.8 km | 86% |
| The Royal Well Surgery | 0.8 km | 83% |
- Berkeley Place Surgery (91% overall experience good)
- Dr S Nelson & Partners (86% overall experience good)
- The Royal Crescent Surgery (78% overall experience good)
- Yorkleigh Surgery - CT (78% overall experience good)
How do patients rate Underwood Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Underwood Surgery as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at Underwood Surgery?
11,331 patients were registered in September 2026, down 0.1% on a year earlier.
What is Underwood Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Underwood Surgery have?
7.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,520 patients per GP against 2,171 across England.
Are appointments at Underwood Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Underwood Surgery's phone number?
01242 580644.