Berkeley Place Surgery, Cheltenham: patient reviews and CQC rating
Berkeley Place Surgery is a GP practice in Cheltenham with 18,360 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 7.1 full-time-equivalent qualified GPs, or 2,596 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Berkeley Place Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 4th of the 16 practices in Cheltenham with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 135 patients answered the survey (response rate 33%).
| Survey question | Berkeley Place Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 91% | 81% | 77% |
| Easy to contact by phone | 73% | 62% | 57% |
| Easy to contact via the website | 78% | 60% | 58% |
| Easy to contact via the NHS App | 78% | 56% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 81% | 66% | 69% |
| Listened to well | 97% | 90% | 87% |
| Treated with care and concern | 99% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 95% | 93% |
| Needs met | 97% | 93% | 90% |
In the Friends and Family Test for July 2026, 96% of 678 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Berkeley Place Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,360 patients were registered at Berkeley Place Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,596 patients per GP, more than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 3.9 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 6.5 |
| August 2024 | 7.1 | 9.2 |
| August 2025 | 7.1 | 9.2 |
| August 2026 | 7.1 | 10.1 |
From June 2026 to August 2026 the practice recorded 12,972 appointments a month, or 707 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 50% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Berkeley Place Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 707 | 574 | 510 |
| Face to face | 50% | 64% | 63% |
| Same day as booked | 50% | 42% | 45% |
| More than 28 days after booking | 5% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), diabetes (5.8% against 7.9%) and depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Palliative care | All ages | 2.0% | 0.6% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Berkeley Place Surgery, The Wilson health Centre, 236 Prestbury Road, Cheltenham, GL52 3EY. Phone: 01242 513975.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Royal Crescent Surgery | 0.0 km | 78% |
| St George's Surgery | 1.8 km | 93% |
| Weston House Practice | 1.8 km | 86% |
| The Royal Well Surgery | 1.8 km | 83% |
| St Catherine's Surgery | 1.8 km | 83% |
- Dr S Nelson & Partners (86% overall experience good)
- The Royal Crescent Surgery (78% overall experience good)
- Underwood Surgery (94% overall experience good)
- Yorkleigh Surgery - CT (78% overall experience good)
How do patients rate Berkeley Place Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Berkeley Place Surgery as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at Berkeley Place Surgery?
18,360 patients were registered in September 2026, up 1.7% on a year earlier.
What is Berkeley Place Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Berkeley Place Surgery have?
7.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,596 patients per GP against 2,171 across England.
Are appointments at Berkeley Place Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Berkeley Place Surgery's phone number?
01242 513975.