Weston House Practice, Cheltenham: patient reviews and CQC rating
Weston House Practice is a GP practice in Cheltenham with 19,244 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 8.4 full-time-equivalent qualified GPs, or 2,296 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Weston House Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 7th of the 16 practices in Cheltenham with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (74%). 119 patients answered the survey (response rate 34%).
| Survey question | Weston House Practice | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 69% | 62% | 57% |
| Easy to contact via the website | 64% | 60% | 58% |
| Easy to contact via the NHS App | 74% | 56% | 54% |
| Reception team helpful | 89% | 89% | 85% |
| Last contact good | 81% | 76% | 73% |
| Wait for appointment about right | 66% | 66% | 69% |
| Listened to well | 100% | 90% | 87% |
| Treated with care and concern | 97% | 89% | 86% |
| Confidence and trust in the clinician | 98% | 95% | 93% |
| Needs met | 98% | 93% | 90% |
In the Friends and Family Test for July 2026, 93% of 191 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Weston House Practice is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,244 patients were registered at Weston House Practice in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 8.4 full-time-equivalent qualified GPs, there are 2,296 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.8 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 9.6 |
| August 2024 | 7.0 | 7.6 |
| August 2025 | 8.5 | 9.3 |
| August 2026 | 8.4 | 9.2 |
From June 2026 to August 2026 the practice recorded 8,706 appointments a month, or 452 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 31% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Weston House Practice | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 574 | 510 |
| Face to face | 72% | 64% | 63% |
| Same day as booked | 31% | 42% | 45% |
| More than 28 days after booking | 10% | 11% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), a learning disability (1.0% against 0.6%) and osteoporosis (1.9% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.4% | 74.9% |
Weston House Practice, St Pauls Medical Centre, Cheltenham, GL50 4DP. Phone: 01242 215020. Website: www.portlandpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St George's Surgery | 0.0 km | 93% |
| The Royal Well Surgery | 0.0 km | 83% |
| St Catherine's Surgery | 0.0 km | 83% |
| Yorkleigh Surgery - CT | 0.8 km | 78% |
| Underwood Surgery | 0.8 km | 94% |
- St Catherine's Surgery (83% overall experience good)
- St George's Surgery (93% overall experience good)
- The Royal Well Surgery (83% overall experience good)
How do patients rate Weston House Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Weston House Practice as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Weston House Practice?
19,244 patients were registered in September 2026, up 0.4% on a year earlier.
What is Weston House Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does Weston House Practice have?
8.4 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,296 patients per GP against 2,171 across England.
Are appointments at Weston House Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Weston House Practice's phone number?
01242 215020.