The Royal Crescent Surgery, Cheltenham: patient reviews and CQC rating
The Royal Crescent Surgery is a GP practice in Cheltenham with 8,093 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 3.9 full-time-equivalent qualified GPs, or 2,086 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Royal Crescent Surgery
Its best result against England is the share who described their last contact with the practice as good: 79%, against 73% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. With 127 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 12th of the 16 practices in Cheltenham with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (87%). 127 patients answered the survey (response rate 34%).
| Survey question | The Royal Crescent Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 62% | 60% | 58% |
| Easy to contact via the NHS App | 50% | 56% | 54% |
| Reception team helpful | 89% | 89% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 63% | 66% | 69% |
| Listened to well | 83% | 90% | 87% |
| Treated with care and concern | 82% | 89% | 86% |
| Confidence and trust in the clinician | 95% | 95% | 93% |
| Needs met | 87% | 93% | 90% |
In the Friends and Family Test for July 2026, 91% of 228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Royal Crescent Surgery is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,093 patients were registered at The Royal Crescent Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,086 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.5 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.8 |
| August 2024 | 3.9 | 6.0 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 3.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 6,100 appointments a month, or 754 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 49% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Royal Crescent Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 754 | 574 | 510 |
| Face to face | 52% | 64% | 63% |
| Same day as booked | 49% | 42% | 45% |
| More than 28 days after booking | 11% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
The Royal Crescent Surgery, The Wilson Health Centre, 236 Prestbury Road, Cheltenham, GL52 3EY. Phone: 01242 580248.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Berkeley Place Surgery | 0.0 km | 91% |
| St George's Surgery | 1.8 km | 93% |
| Weston House Practice | 1.8 km | 86% |
| The Royal Well Surgery | 1.8 km | 83% |
| St Catherine's Surgery | 1.8 km | 83% |
- Berkeley Place Surgery (91% overall experience good)
- Dr S Nelson & Partners (86% overall experience good)
- Underwood Surgery (94% overall experience good)
- Yorkleigh Surgery - CT (78% overall experience good)
How do patients rate The Royal Crescent Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Royal Crescent Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at The Royal Crescent Surgery?
8,093 patients were registered in September 2026, down 1.2% on a year earlier.
What is The Royal Crescent Surgery's CQC rating?
Good overall, published in October 2018.
How many GPs does The Royal Crescent Surgery have?
3.9 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,086 patients per GP against 2,171 across England.
Are appointments at The Royal Crescent Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Royal Crescent Surgery's phone number?
01242 580248.