Dr S Nelson & Partners, Cheltenham: patient reviews and CQC rating
Dr S Nelson & Partners is a GP practice in Cheltenham with 13,100 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2020. It has 7.1 full-time-equivalent qualified GPs, or 1,849 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr S Nelson & Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 67%, against 54% across England. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 16 practices in Cheltenham with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (69%). 114 patients answered the survey (response rate 39%).
| Survey question | Dr S Nelson & Partners | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 66% | 62% | 57% |
| Easy to contact via the website | 61% | 60% | 58% |
| Easy to contact via the NHS App | 67% | 56% | 54% |
| Reception team helpful | 93% | 89% | 85% |
| Last contact good | 79% | 76% | 73% |
| Wait for appointment about right | 73% | 66% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 95% | 93% |
| Needs met | 96% | 93% | 90% |
In the Friends and Family Test for July 2026, 88% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr S Nelson & Partners is Good, published in October 2020. All 5 key questions are rated Good. It held the same rating in the report before (September 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,100 patients were registered at Dr S Nelson & Partners in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 1,849 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 4.0 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.4 |
| August 2024 | 6.2 | 9.8 |
| August 2025 | 6.2 | 11.1 |
| August 2026 | 7.1 | 10.7 |
From June 2026 to August 2026 the practice recorded 8,158 appointments a month, or 623 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Dr S Nelson & Partners | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 623 | 574 | 510 |
| Face to face | 56% | 64% | 63% |
| Same day as booked | 35% | 42% | 45% |
| More than 28 days after booking | 7% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for osteoporosis (0.4% against 1.2%), heart failure (0.8% against 1.1%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.1% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
Dr S Nelson & Partners, Overton Park Road, Cheltenham, GL50 3BP. Phone: 01242 580511. Website: www.overtonparksurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Yorkleigh Surgery - CT | 0.1 km | 78% |
| Underwood Surgery | 0.4 km | 94% |
| St George's Surgery | 0.9 km | 93% |
| Weston House Practice | 0.9 km | 86% |
| The Royal Well Surgery | 0.9 km | 83% |
- Berkeley Place Surgery (91% overall experience good)
- The Royal Crescent Surgery (78% overall experience good)
- Underwood Surgery (94% overall experience good)
- Yorkleigh Surgery - CT (78% overall experience good)
How do patients rate Dr S Nelson & Partners?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Dr S Nelson & Partners as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Dr S Nelson & Partners?
13,100 patients were registered in September 2026, up 0.2% on a year earlier.
What is Dr S Nelson & Partners's CQC rating?
Good overall, published in October 2020.
How many GPs does Dr S Nelson & Partners have?
7.1 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,849 patients per GP against 2,171 across England.
Are appointments at Dr S Nelson & Partners face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr S Nelson & Partners's phone number?
01242 580511.