Chard, Ilminster & Langport (Click) PCN: primary care network practices and patient survey
Chard, Ilminster & Langport (Click) PCN is a primary care network of 5 GP practices with 50,235 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 1,979 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Chard, Ilminster & Langport (Click) PCN with survey results, the share of patients describing their overall experience as good ranges from 68% at Ariel Healthcare to 98% at Church View Medical Centre, with a median of 81% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Church View Medical Centre has the highest share finding it easy to get through by phone (96%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Church View Medical Centre | 5,393 | 98% | 96% | Good | 1,644 |
| The Meadows Surgery | 3,983 | 85% | 74% | Good | 3,066 |
| Summervale Surgery | 9,155 | 81% | 77% | Good | 2,044 |
| Langport Surgery | 13,924 | 81% | 59% | Good | 2,048 |
| Ariel Healthcare | 17,780 | 68% | 32% | Good | 1,866 |
Results for the network as a whole, from 545 responses, against Somerset and England.
| Survey question | Chard, Ilminster & Langport (Click) PCN | Somerset | England |
|---|---|---|---|
| Overall experience good | 78% | 79% | 77% |
| Easy to contact by phone | 58% | 60% | 57% |
| Easy to contact via the website | 62% | 61% | 58% |
| Easy to contact via the NHS App | 58% | 59% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 69% | 75% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
There are 1,979 registered patients per full-time-equivalent qualified GP in Chard, Ilminster & Langport (Click) PCN, close to England's 2,171 and Somerset's 1,975. Practices recorded 487 appointments a month per 1,000 patients (England: 510), 72% of them face to face. 33% of appointments took place on the day they were booked (England: 45%).
31% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.3% over the year (England: shrank 1.1%).
| Measure | Chard, Ilminster & Langport (Click) PCN | Somerset | England |
|---|---|---|---|
| Patients per qualified GP | 1,979 | 1,975 | 2,171 |
| Appointments per 1,000 patients a month | 487 | 494 | 510 |
| Face-to-face appointments | 72% | 65% | 63% |
| Same day as booked | 33% | 41% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 31% | 26% | 19% |
Relative to England, the register furthest above England's rate at practices in Chard, Ilminster & Langport (Click) PCN is osteoporosis (4.1% against 1.2%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Chard, Ilminster & Langport (Click) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.6% | 15.2% | 10,883 |
| Depression | 18+ yrs | 18.2% | 14.3% | 7,605 |
| Diabetes | 17+ yrs | 8.9% | 7.9% | 3,782 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 3,678 |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% | 2,718 |
| Cancer | All ages | 6.4% | 3.8% | 3,236 |
| Coronary heart disease | All ages | 4.6% | 3.0% | 2,300 |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% | 1,062 |
| Atrial fibrillation | All ages | 4.0% | 2.2% | 2,022 |
| Stroke and TIA | All ages | 2.8% | 1.9% | 1,415 |
| COPD | All ages | 2.4% | 1.9% | 1,213 |
| Heart failure | All ages | 2.0% | 1.1% | 1,032 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 470 |
| Dementia | All ages | 1.1% | 0.8% | 536 |
| Serious mental illness | All ages | 0.9% | 1.0% | 449 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 363 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 405 |
| Learning disability | All ages | 0.6% | 0.6% | 293 |
| Palliative care | All ages | 0.4% | 0.6% | 198 |
- Bridgwater PCN (9 practices)
- Mendip PCN (5 practices)
- North Sedgemoor PCN (4 practices)
- South Somerset East - Rpn PCN (5 practices)
- Taunton Central PCN (5 practices)
- Taunton Deane West PCN (2 practices)
- Tone Valley PCN (5 practices)
- West Mendip PCN (5 practices)
- West Somerset PCN (4 practices)
- Yeovil PCN (4 practices)
Which practices are in Chard, Ilminster & Langport (Click) PCN?
Ariel Healthcare, Church View Medical Centre, Langport Surgery, Summervale Surgery and The Meadows Surgery.
How do patients rate Chard, Ilminster & Langport (Click) PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Chard, Ilminster & Langport (Click) PCN cover?
50,235 registered patients across 5 practices in September 2026.
How many patients per GP does Chard, Ilminster & Langport (Click) PCN have?
1,979 per full-time-equivalent qualified GP, against 2,171 across England.