Ariel Healthcare, Chard: patient reviews and CQC rating
Ariel Healthcare is a GP practice in Chard with 17,780 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 9.5 full-time-equivalent qualified GPs, or 1,866 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ariel Healthcare
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
32% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (57%). 108 patients answered the survey (response rate 33%).
| Survey question | Ariel Healthcare | Somerset | England |
|---|---|---|---|
| Overall experience good | 68% | 79% | 77% |
| Easy to contact by phone | 32% | 60% | 57% |
| Easy to contact via the website | 50% | 61% | 58% |
| Easy to contact via the NHS App | 44% | 59% | 54% |
| Reception team helpful | 77% | 87% | 85% |
| Last contact good | 54% | 75% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 720 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ariel Healthcare is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,780 patients were registered at Ariel Healthcare in September 2026, down 3.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,866 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 6.7 nurses and 7.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 6.9 |
| August 2024 | 9.9 | 10.7 |
| August 2025 | 9.7 | 9.7 |
| August 2026 | 9.5 | 11.4 |
From June 2026 to August 2026 the practice recorded 6,955 appointments a month, or 391 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 28% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ariel Healthcare | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 391 | 494 | 510 |
| Face to face | 81% | 65% | 63% |
| Same day as booked | 28% | 41% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), heart failure (2.0% against 1.1%) and atrial fibrillation (3.7% against 2.2%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 21.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.5% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Ariel Healthcare, Summerfields Road, Chard, TA20 2EW. Phone: 0146067763. Website: www.arielhealthcare.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Summervale Surgery | 7.0 km | 81% |
| The Meadows Surgery | 7.0 km | 85% |
| Church View Medical Centre | 7.4 km | 98% |
| Axminster Medical Practice | 10.1 km | 92% |
| Symphony South Healthcare | 12.0 km | 71% |
- Church View Medical Centre (98% overall experience good)
- Langport Surgery (81% overall experience good)
- Summervale Surgery (81% overall experience good)
- The Meadows Surgery (85% overall experience good)
How do patients rate Ariel Healthcare?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Ariel Healthcare as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Ariel Healthcare?
17,780 patients were registered in September 2026, down 3.9% on a year earlier.
What is Ariel Healthcare's CQC rating?
Good overall, published in February 2018.
How many GPs does Ariel Healthcare have?
9.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,866 patients per GP against 2,171 across England.
Are appointments at Ariel Healthcare face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ariel Healthcare's phone number?
0146067763.