Axminster Medical Practice, Axminster: patient reviews and CQC rating
Axminster Medical Practice is a GP practice in Axminster with 12,652 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 7.8 full-time-equivalent qualified GPs, or 1,614 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Axminster Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 88%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (91%). 122 patients answered the survey (response rate 41%).
| Survey question | Axminster Medical Practice | Devon | England |
|---|---|---|---|
| Overall experience good | 92% | 79% | 77% |
| Easy to contact by phone | 85% | 59% | 57% |
| Easy to contact via the website | 88% | 62% | 58% |
| Easy to contact via the NHS App | 83% | 55% | 54% |
| Reception team helpful | 97% | 87% | 85% |
| Last contact good | 92% | 76% | 73% |
| Wait for appointment about right | 93% | 70% | 69% |
| Listened to well | 97% | 90% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 83% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Axminster Medical Practice is Good, published in April 2018. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
12,652 patients were registered at Axminster Medical Practice in September 2026, down 0.8% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,614 patients per GP, fewer than the England figure of 2,171 and Devon's 1,863. The practice also has 4.3 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 9.4 |
| August 2024 | 7.1 | 7.1 |
| August 2025 | 7.8 | 8.9 |
| August 2026 | 7.8 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,977 appointments a month, or 630 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 61% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Axminster Medical Practice | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 630 | 626 | 510 |
| Face to face | 50% | 54% | 63% |
| Same day as booked | 61% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), chronic kidney disease (9.5% against 4.6%) and dementia (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.8% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.5% | 4.6% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Axminster Medical Practice, St Thomas Court, Church Street, Axminster, EX13 5AG. Phone: 0129732126. Website: www.axminstermedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lyme Bay Medical Practice | 6.8 km | 85% |
| Seaton and Colyton Medical Practice | 9.2 km | 91% |
| Townsend House Medical Centre | 9.6 km | 83% |
| Ariel Healthcare | 10.1 km | 68% |
| Ward Practice | 13.4 km | 77% |
- Seaton and Colyton Medical Practice (91% overall experience good)
- Townsend House Medical Centre (83% overall experience good)
How do patients rate Axminster Medical Practice?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Axminster Medical Practice as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Axminster Medical Practice?
12,652 patients were registered in September 2026, down 0.8% on a year earlier.
What is Axminster Medical Practice's CQC rating?
Good overall, published in April 2018.
How many GPs does Axminster Medical Practice have?
7.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,614 patients per GP against 2,171 across England.
Are appointments at Axminster Medical Practice face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Axminster Medical Practice's phone number?
0129732126.