Symphony South Healthcare, Crewkerne: patient reviews and CQC rating
Symphony South Healthcare is a GP practice in Crewkerne with 36,091 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 4.9 full-time-equivalent qualified GPs, or 7,428 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Symphony South Healthcare
Its best result against England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
34% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (63%). 98 patients answered the survey (response rate 34%).
| Survey question | Symphony South Healthcare | Somerset | England |
|---|---|---|---|
| Overall experience good | 71% | 79% | 77% |
| Easy to contact by phone | 34% | 60% | 57% |
| Easy to contact via the website | 56% | 61% | 58% |
| Easy to contact via the NHS App | 51% | 59% | 54% |
| Reception team helpful | 78% | 87% | 85% |
| Last contact good | 66% | 75% | 73% |
| Wait for appointment about right | 62% | 70% | 69% |
| Listened to well | 74% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 85% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Symphony South Healthcare is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
36,091 patients were registered at Symphony South Healthcare in September 2026, up 190.2% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 7,428 patients per GP, more than the England figure of 2,171 and Somerset's 1,975. The practice also has 4.2 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 9.7 |
| August 2024 | 5.3 | 8.5 |
| August 2025 | 5.9 | 10.0 |
| August 2026 | 4.9 | 6.8 |
From June 2026 to August 2026 the practice recorded 14,845 appointments a month, or 411 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 42% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Symphony South Healthcare | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 494 | 510 |
| Face to face | 58% | 65% | 63% |
| Same day as booked | 42% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.1% against 1.1%), atrial fibrillation (4.2% against 2.2%) and osteoporosis (2.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 17.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 24.7% | 15.2% |
| Depression | 18+ yrs | 18.1% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Cancer | All ages | 6.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Coronary heart disease | All ages | 5.2% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 2.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
32% of the practice's patients live in the TA18 postcode district, followed by TA12 (19%), TA13 (12%) and TA14 (9%). 98% live in Somerset, the council area the practice is in.
Symphony South Healthcare, Middle Path, Crewkerne, TA18 8BX. Phone: 0146072435. Website: www.crewkernehc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Coker Surgery | 8.9 km | 69% |
| Barton House Medical Practice | 9.0 km | 84% |
| Summervale Surgery | 9.8 km | 81% |
| The Meadows Surgery | 9.8 km | 85% |
| Ariel Healthcare | 12.0 km | 68% |
How do patients rate Symphony South Healthcare?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Symphony South Healthcare as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Symphony South Healthcare?
36,091 patients were registered in September 2026, up 190.2% on a year earlier.
What is Symphony South Healthcare's CQC rating?
Good overall, published in September 2021.
How many GPs does Symphony South Healthcare have?
4.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 7,428 patients per GP against 2,171 across England.
Are appointments at Symphony South Healthcare face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Symphony South Healthcare's phone number?
0146072435.