West Coker Surgery, Yeovil: patient reviews and CQC rating
West Coker Surgery is a GP practice in Yeovil with 3,838 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.6 full-time-equivalent qualified GPs, or 2,379 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Coker Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 44%, against 58% across England. Of the 11 results in the table, 3 are above England and 5 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 5th of the 6 practices in Yeovil with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (64%). 201 patients answered the survey (response rate 40%).
| Survey question | West Coker Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 69% | 79% | 77% |
| Easy to contact by phone | 92% | 60% | 57% |
| Easy to contact via the website | 44% | 61% | 58% |
| Easy to contact via the NHS App | 54% | 59% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 76% | 75% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 84% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
CQC's overall rating for West Coker Surgery is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,838 patients were registered at West Coker Surgery in September 2026, down 2.7% on a year earlier (England: down 1.1%).
30% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,379 patients per GP, close to the England figure of 2,171 and Somerset's 1,975. The practice also has 2.5 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 1,375 appointments a month, or 358 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 43% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | West Coker Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 358 | 494 | 510 |
| Face to face | 55% | 65% | 63% |
| Same day as booked | 43% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.8% against 3.8%), heart failure (1.7% against 1.1%) and high blood pressure (22.4% against 15.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.9 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.4% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Cancer | All ages | 6.8% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
West Coker Surgery, High Street, West Coker, Yeovil, BA22 9AH. Phone: 01935 862212.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Preston Grove Medical Centre - Yeovil | 3.9 km | 74% |
| Hendford Lodge Medical Centre | 4.0 km | 70% |
| Penn Hill Surgery | 4.4 km | 74% |
| Oaklands Surgery | 6.2 km | 49% |
| Yetminster Health Centre | 8.1 km | 96% |
How do patients rate West Coker Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of West Coker Surgery as good, below the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at West Coker Surgery?
3,838 patients were registered in September 2026, down 2.7% on a year earlier.
What is West Coker Surgery's CQC rating?
Good overall, published in November 2017.
How many GPs does West Coker Surgery have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,379 patients per GP against 2,171 across England.
Are appointments at West Coker Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Coker Surgery's phone number?
01935 862212.