Penn Hill Surgery, Yeovil: patient reviews and CQC rating
Penn Hill Surgery is a GP practice in Yeovil with 10,339 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 4.5 full-time-equivalent qualified GPs, or 2,304 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Penn Hill Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 75%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 6 practices in Yeovil with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 103 patients answered the survey (response rate 31%).
| Survey question | Penn Hill Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 74% | 79% | 77% |
| Easy to contact by phone | 49% | 60% | 57% |
| Easy to contact via the website | 68% | 61% | 58% |
| Easy to contact via the NHS App | 56% | 59% | 54% |
| Reception team helpful | 75% | 87% | 85% |
| Last contact good | 71% | 75% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 136 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Penn Hill Surgery is Good, published in December 2016. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,339 patients were registered at Penn Hill Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,304 patients per GP, close to the England figure of 2,171 and Somerset's 1,975. The practice also has 3.5 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 8.7 |
| August 2024 | 3.7 | 9.5 |
| August 2025 | 4.5 | 11.1 |
| August 2026 | 4.5 | 9.4 |
From June 2026 to August 2026 the practice recorded 4,934 appointments a month, or 477 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 61% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Penn Hill Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 477 | 494 | 510 |
| Face to face | 46% | 65% | 63% |
| Same day as booked | 61% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), osteoporosis (1.8% against 1.2%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.1% | 14.3% |
| High blood pressure | All ages | 17.8% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Learning disability | All ages | 1.2% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.7% | 74.9% |
Penn Hill Surgery, 2 St Nicholas Close, Yeovil, BA20 1SB. Phone: 01935 470800. Website: www.pennhillsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hendford Lodge Medical Centre | 0.4 km | 70% |
| Preston Grove Medical Centre - Yeovil | 0.9 km | 74% |
| Oaklands Surgery | 2.0 km | 49% |
| West Coker Surgery | 4.4 km | 69% |
| Yetminster Health Centre | 6.4 km | 96% |
- Hendford Lodge Medical Centre (70% overall experience good)
- Oaklands Surgery (49% overall experience good)
- Preston Grove Medical Centre - Yeovil (74% overall experience good)
How do patients rate Penn Hill Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Penn Hill Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Penn Hill Surgery?
10,339 patients were registered in September 2026, down 1.6% on a year earlier.
What is Penn Hill Surgery's CQC rating?
Good overall, published in December 2016.
How many GPs does Penn Hill Surgery have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,304 patients per GP against 2,171 across England.
Are appointments at Penn Hill Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Penn Hill Surgery's phone number?
01935 470800.