Preston Grove Medical Centre - Yeovil, Yeovil: patient reviews and CQC rating
Preston Grove Medical Centre - Yeovil is a GP practice in Yeovil with 16,301 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 8.6 full-time-equivalent qualified GPs, or 1,885 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Preston Grove Medical Centre - Yeovil
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. With 111 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 6 practices in Yeovil with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (73%). 111 patients answered the survey (response rate 34%).
| Survey question | Preston Grove Medical Centre - Yeovil | Somerset | England |
|---|---|---|---|
| Overall experience good | 74% | 79% | 77% |
| Easy to contact by phone | 53% | 60% | 57% |
| Easy to contact via the website | 59% | 61% | 58% |
| Easy to contact via the NHS App | 46% | 59% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 66% | 75% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Preston Grove Medical Centre - Yeovil is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,301 patients were registered at Preston Grove Medical Centre - Yeovil in September 2026, up 4.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 1,885 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.4 nurses and 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 12.4 |
| August 2024 | 7.5 | 12.2 |
| August 2025 | 8.4 | 14.5 |
| August 2026 | 8.6 | 15.3 |
From June 2026 to August 2026 the practice recorded 5,272 appointments a month, or 323 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 31% took place on the day they were booked and 22% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Preston Grove Medical Centre - Yeovil | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 323 | 494 | 510 |
| Face to face | 91% | 65% | 63% |
| Same day as booked | 31% | 41% | 45% |
| More than 28 days after booking | 22% | 7% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.1% against 14.3%), osteoporosis (1.6% against 1.2%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 17.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.1% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Preston Grove Medical Centre - Yeovil, Preston Grove Medical Centre, Yeovil, BA20 2BQ. Phone: 01935 474353. Website: www.prestongrovemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hendford Lodge Medical Centre | 0.6 km | 70% |
| Penn Hill Surgery | 0.9 km | 74% |
| Oaklands Surgery | 2.3 km | 49% |
| West Coker Surgery | 3.9 km | 69% |
| Yetminster Health Centre | 7.1 km | 96% |
- Hendford Lodge Medical Centre (70% overall experience good)
- Oaklands Surgery (49% overall experience good)
- Penn Hill Surgery (74% overall experience good)
How do patients rate Preston Grove Medical Centre - Yeovil?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Preston Grove Medical Centre - Yeovil as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Preston Grove Medical Centre - Yeovil?
16,301 patients were registered in September 2026, up 4.2% on a year earlier.
What is Preston Grove Medical Centre - Yeovil's CQC rating?
Good overall, published in August 2017.
How many GPs does Preston Grove Medical Centre - Yeovil have?
8.6 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,885 patients per GP against 2,171 across England.
Are appointments at Preston Grove Medical Centre - Yeovil face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Preston Grove Medical Centre - Yeovil's phone number?
01935 474353.