Hendford Lodge Medical Centre, Yeovil: patient reviews and CQC rating
Hendford Lodge Medical Centre is a GP practice in Yeovil with 13,241 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2023. It has 5.3 full-time-equivalent qualified GPs, or 2,505 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hendford Lodge Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in Yeovil with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (57%). 110 patients answered the survey (response rate 26%).
| Survey question | Hendford Lodge Medical Centre | Somerset | England |
|---|---|---|---|
| Overall experience good | 70% | 79% | 77% |
| Easy to contact by phone | 39% | 60% | 57% |
| Easy to contact via the website | 48% | 61% | 58% |
| Easy to contact via the NHS App | 27% | 59% | 54% |
| Reception team helpful | 76% | 87% | 85% |
| Last contact good | 65% | 75% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 87% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Hendford Lodge Medical Centre is Requires Improvement, published in December 2023. One key question is rated differently: Caring Good. Its previous overall rating was Good (December 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
13,241 patients were registered at Hendford Lodge Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,505 patients per GP, more than the England figure of 2,171 and Somerset's 1,975. The practice also has 4.2 nurses and 7.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 5.2 |
| August 2024 | 2.3 | 5.9 |
| August 2025 | 5.6 | 6.7 |
| August 2026 | 5.3 | 7.6 |
From June 2026 to August 2026 the practice recorded 7,195 appointments a month, or 543 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 28% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Hendford Lodge Medical Centre | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 494 | 510 |
| Face to face | 76% | 65% | 63% |
| Same day as booked | 28% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), peripheral arterial disease (0.9% against 0.6%) and heart failure (1.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 17.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 8.9% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.4% | 74.9% |
Hendford Lodge Medical Centre, 74 Hendford, Yeovil, BA20 1UJ. Phone: 01935 470200. Website: www.hendfordlodge.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Penn Hill Surgery | 0.4 km | 74% |
| Preston Grove Medical Centre - Yeovil | 0.6 km | 74% |
| Oaklands Surgery | 2.3 km | 49% |
| West Coker Surgery | 4.0 km | 69% |
| Yetminster Health Centre | 6.5 km | 96% |
- Oaklands Surgery (49% overall experience good)
- Penn Hill Surgery (74% overall experience good)
- Preston Grove Medical Centre - Yeovil (74% overall experience good)
How do patients rate Hendford Lodge Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Hendford Lodge Medical Centre as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Hendford Lodge Medical Centre?
13,241 patients were registered in September 2026, down 2.2% on a year earlier.
What is Hendford Lodge Medical Centre's CQC rating?
Requires Improvement overall, published in December 2023.
How many GPs does Hendford Lodge Medical Centre have?
5.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,505 patients per GP against 2,171 across England.
Are appointments at Hendford Lodge Medical Centre face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hendford Lodge Medical Centre's phone number?
01935 470200.