Shires Health Care, Mansfield: patient reviews and CQC rating
Shires Health Care is a GP practice in Mansfield with 15,775 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 7.1 full-time-equivalent qualified GPs, or 2,232 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shires Health Care
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 42%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 16 practices in Mansfield with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (80%). 106 patients answered the survey (response rate 25%).
| Survey question | Shires Health Care | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 59% | 51% | 57% |
| Easy to contact via the website | 42% | 53% | 58% |
| Easy to contact via the NHS App | 46% | 46% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 82% | 68% | 73% |
| Wait for appointment about right | 87% | 69% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 70 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shires Health Care is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,775 patients were registered at Shires Health Care in September 2026, down 1.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,232 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 6.3 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 10.7 |
| August 2024 | 7.3 | 12.6 |
| August 2025 | 7.1 | 10.5 |
| August 2026 | 7.1 | 12.8 |
From June 2026 to August 2026 the practice recorded 10,761 appointments a month, or 682 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 45% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shires Health Care | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 682 | 523 | 510 |
| Face to face | 71% | 68% | 63% |
| Same day as booked | 45% | 39% | 45% |
| More than 28 days after booking | 1% | 9% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), COPD (3.5% against 1.9%) and dementia (1.3% against 0.8%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 11.7% | 7.9% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Palliative care | All ages | 1.5% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Shires Health Care, 18 Main Street, Shirebrook, Mansfield, NG20 8DG. Phone: 01623 742464. Website: www.shireshealthcare.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Pleasley Surgery | 3.8 km | 87% |
| Meden Medical | 4.2 km | 59% |
| Oakwood Surgery | 4.5 km | 74% |
| Welbeck Road Health Centre | 5.7 km | 81% |
| The Friendly Family Surgery | 5.8 km | 95% |
- Castle Street Medical Centre (91% overall experience good)
- Creswell and Langwith Primary Care Services (81% overall experience good)
- Emmett Carr Surgery (72% overall experience good)
- The Friendly Family Surgery (95% overall experience good)
- Welbeck Road Health Centre (81% overall experience good)
- Whitwell Health Centre (84% overall experience good)
How do patients rate Shires Health Care?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Shires Health Care as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Shires Health Care?
15,775 patients were registered in September 2026, down 1.7% on a year earlier.
What is Shires Health Care's CQC rating?
Good overall, published in June 2016.
How many GPs does Shires Health Care have?
7.1 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,232 patients per GP against 2,171 across England.
Are appointments at Shires Health Care face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shires Health Care's phone number?
01623 742464.