Whitwell Health Centre, Worksop: patient reviews and CQC rating
Whitwell Health Centre is a GP practice in Worksop with 5,710 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 2.4 full-time-equivalent qualified GPs, or 2,406 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitwell Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 96%, against 93% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 4 practices in Worksop with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (71%). 106 patients answered the survey (response rate 22%).
| Survey question | Whitwell Health Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 65% | 51% | 57% |
| Easy to contact via the website | 71% | 53% | 58% |
| Easy to contact via the NHS App | 63% | 46% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 84% | 69% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 98% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitwell Health Centre is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,710 patients were registered at Whitwell Health Centre in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,406 patients per GP, more than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.7 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 3,657 appointments a month, or 640 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Whitwell Health Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 523 | 510 |
| Face to face | 81% | 68% | 63% |
| Same day as booked | 35% | 39% | 45% |
| More than 28 days after booking | 7% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.5% against 1.9%), a learning disability (1.0% against 0.6%) and epilepsy (1.3% against 0.8%). It has a lower share for osteoporosis (0.3% against 1.2%) and depression (10.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 29.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.7 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.0% | 15.2% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 3.8% | 3.8% |
| COPD | All ages | 3.5% | 1.9% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Whitwell Health Centre, The Square, Whitwell, Worksop, S80 4QR. Phone: 01909 808082.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Creswell and Langwith Primary Care Services | 0.6 km | 81% |
| The Springs Health Centre | 3.4 km | 89% |
| Dr A Palmer & Dr G Lovelock | 5.2 km | 81% |
| Welbeck Road Health Centre | 5.3 km | 81% |
| The Friendly Family Surgery | 5.5 km | 95% |
- Castle Street Medical Centre (91% overall experience good)
- Creswell and Langwith Primary Care Services (81% overall experience good)
- Emmett Carr Surgery (72% overall experience good)
- Shires Health Care (87% overall experience good)
- The Friendly Family Surgery (95% overall experience good)
- Welbeck Road Health Centre (81% overall experience good)
How do patients rate Whitwell Health Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Whitwell Health Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Whitwell Health Centre?
5,710 patients were registered in September 2026, up 0.4% on a year earlier.
What is Whitwell Health Centre's CQC rating?
Good overall, published in November 2018.
How many GPs does Whitwell Health Centre have?
2.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,406 patients per GP against 2,171 across England.
Are appointments at Whitwell Health Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitwell Health Centre's phone number?
01909 808082.