Newgate Medical Group, Worksop: patient reviews and CQC rating
Newgate Medical Group is a GP practice in Worksop with 29,111 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 9.0 full-time-equivalent qualified GPs, or 3,235 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newgate Medical Group
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 4 practices in Worksop with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (69%). 177 patients answered the survey (response rate 23%).
| Survey question | Newgate Medical Group | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 27% | 52% | 57% |
| Easy to contact via the website | 58% | 51% | 58% |
| Easy to contact via the NHS App | 46% | 50% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 55% | 69% | 73% |
| Wait for appointment about right | 73% | 67% | 69% |
| Listened to well | 80% | 86% | 87% |
| Treated with care and concern | 82% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 68% of 221 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Newgate Medical Group is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (September 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
29,111 patients were registered at Newgate Medical Group in September 2026, down 3.2% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 9.0 full-time-equivalent qualified GPs, there are 3,235 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 3.5 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 9.1 |
| August 2024 | 9.0 | 9.0 |
| August 2025 | 9.0 | 11.1 |
| August 2026 | 9.0 | 11.1 |
From June 2026 to August 2026 the practice recorded 27,421 appointments a month, or 942 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 69% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Newgate Medical Group | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 942 | 566 | 510 |
| Face to face | 65% | 64% | 63% |
| Same day as booked | 69% | 45% | 45% |
| More than 28 days after booking | 1% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.2% against 1.2%), COPD (3.4% against 1.9%) and chronic kidney disease (7.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 27.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Osteoporosis | 50+ yrs | 4.2% | 1.2% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.4% | 1.9% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Newgate Medical Group, Newgate Street, Worksop, S80 1HP. Phone: 01909 500266. Website: www.newgatemedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Larwood Surgery | 2.3 km | 47% |
| Creswell and Langwith Primary Care Services | 7.5 km | 81% |
| Whitwell Health Centre | 8.1 km | 84% |
| Dinnington Group Practice | 9.1 km | 66% |
| The Springs Health Centre | 9.8 km | 89% |
How do patients rate Newgate Medical Group?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Newgate Medical Group as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Newgate Medical Group?
29,111 patients were registered in September 2026, down 3.2% on a year earlier.
What is Newgate Medical Group's CQC rating?
Good overall, published in January 2024.
How many GPs does Newgate Medical Group have?
9.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,235 patients per GP against 2,171 across England.
Are appointments at Newgate Medical Group face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newgate Medical Group's phone number?
01909 500266.