The Springs Health Centre, Chesterfield: patient reviews and CQC rating
The Springs Health Centre is a GP practice in Chesterfield with 11,448 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 5.6 full-time-equivalent qualified GPs, or 2,029 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Springs Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its result closest to England is the share who found it easy to get through to the practice by phone: 58%, against 57% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 6th of the 20 practices in Chesterfield with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 109 patients answered the survey (response rate 30%).
| Survey question | The Springs Health Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 58% | 51% | 57% |
| Easy to contact via the website | 74% | 53% | 58% |
| Easy to contact via the NHS App | 64% | 46% | 54% |
| Reception team helpful | 94% | 84% | 85% |
| Last contact good | 88% | 68% | 73% |
| Wait for appointment about right | 85% | 69% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 89% of 286 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Springs Health Centre is Good, published in November 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,448 patients were registered at The Springs Health Centre in September 2026, down 0.8% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 2,029 patients per GP, close to the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 5.7 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 11.4 |
| August 2024 | 6.0 | 8.8 |
| August 2025 | 6.5 | 9.7 |
| August 2026 | 5.6 | 11.1 |
From June 2026 to August 2026 the practice recorded 7,479 appointments a month, or 653 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 37% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Springs Health Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 653 | 523 | 510 |
| Face to face | 75% | 68% | 63% |
| Same day as booked | 37% | 39% | 45% |
| More than 28 days after booking | 10% | 9% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.3% against 0.6%), chronic kidney disease (8.6% against 4.6%) and COPD (3.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.4 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| COPD | All ages | 3.5% | 1.9% |
| Palliative care | All ages | 3.3% | 0.6% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
The Springs Health Centre, Recreation Close, Clowne, Chesterfield, S43 4PL. Phone: 01246 819444. Website: www.thespringshealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr A Palmer & Dr G Lovelock | 1.8 km | 81% |
| Whitwell Health Centre | 3.4 km | 84% |
| Creswell and Langwith Primary Care Services | 3.7 km | 81% |
| Emmett Carr Surgery | 4.4 km | 72% |
| Welbeck Road Health Centre | 5.4 km | 81% |
- Dr A Palmer & Dr G Lovelock (81% overall experience good)
- Killamarsh Medical Practice (73% overall experience good)
- Moss Valley Medical Practice (78% overall experience good)
How do patients rate The Springs Health Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Springs Health Centre as good, above the England figure of 77%. 58% found it easy to get through by phone.
How many patients are registered at The Springs Health Centre?
11,448 patients were registered in September 2026, down 0.8% on a year earlier.
What is The Springs Health Centre's CQC rating?
Good overall, published in November 2016.
How many GPs does The Springs Health Centre have?
5.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,029 patients per GP against 2,171 across England.
Are appointments at The Springs Health Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Springs Health Centre's phone number?
01246 819444.