Welbeck Road Health Centre, Chesterfield: patient reviews and CQC rating
Welbeck Road Health Centre is a GP practice in Chesterfield with 11,880 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 7.0 full-time-equivalent qualified GPs, or 1,700 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Welbeck Road Health Centre
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 20 practices in Chesterfield with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (81%). 111 patients answered the survey (response rate 30%).
| Survey question | Welbeck Road Health Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 43% | 51% | 57% |
| Easy to contact via the website | 65% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 46% | 54% |
| Reception team helpful | 90% | 84% | 85% |
| Last contact good | 70% | 68% | 73% |
| Wait for appointment about right | 81% | 69% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
In the Friends and Family Test for July 2026, 89% of 253 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Welbeck Road Health Centre is Good, published in January 2020. One key question is rated differently: Responsive Outstanding. Its previous overall rating was Outstanding (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
11,880 patients were registered at Welbeck Road Health Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 1,700 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 2.4 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 13.6 |
| August 2024 | 7.4 | 11.6 |
| August 2025 | 7.9 | 13.5 |
| August 2026 | 7.0 | 11.4 |
From June 2026 to August 2026 the practice recorded 12,332 appointments a month, or 1,038 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 54% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Welbeck Road Health Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,038 | 523 | 510 |
| Face to face | 41% | 68% | 63% |
| Same day as booked | 54% | 39% | 45% |
| More than 28 days after booking | 5% | 9% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.2% against 0.6%), chronic kidney disease (8.2% against 4.6%) and diabetes (11.8% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 14.9% | 14.3% |
| Diabetes | 17+ yrs | 11.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Peripheral arterial disease | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Welbeck Road Health Centre, 1b Welbeck Road, Bolsover, Chesterfield, S44 6DF. Phone: 01246 825487. Website: www.welbeckroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Friendly Family Surgery | 0.2 km | 95% |
| Castle Street Medical Centre | 0.5 km | 91% |
| Whitwell Health Centre | 5.3 km | 84% |
| The Springs Health Centre | 5.4 km | 89% |
| Shires Health Care | 5.7 km | 87% |
- Castle Street Medical Centre (91% overall experience good)
- Creswell and Langwith Primary Care Services (81% overall experience good)
- Emmett Carr Surgery (72% overall experience good)
- Shires Health Care (87% overall experience good)
- The Friendly Family Surgery (95% overall experience good)
- Whitwell Health Centre (84% overall experience good)
How do patients rate Welbeck Road Health Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Welbeck Road Health Centre as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Welbeck Road Health Centre?
11,880 patients were registered in September 2026, down 0.9% on a year earlier.
What is Welbeck Road Health Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does Welbeck Road Health Centre have?
7.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,700 patients per GP against 2,171 across England.
Are appointments at Welbeck Road Health Centre face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Welbeck Road Health Centre's phone number?
01246 825487.