Castle Street Medical Centre, Chesterfield: patient reviews and CQC rating
Castle Street Medical Centre is a GP practice in Chesterfield with 4,062 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Derby and Derbyshire: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 2.3 full-time-equivalent qualified GPs, or 1,751 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Castle Street Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 20 practices in Chesterfield with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (91%). 91 patients answered the survey (response rate 27%).
| Survey question | Castle Street Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 91% | 76% | 77% |
| Easy to contact by phone | 81% | 51% | 57% |
| Easy to contact via the website | 61% | 53% | 58% |
| Easy to contact via the NHS App | 60% | 46% | 54% |
| Reception team helpful | 95% | 84% | 85% |
| Last contact good | 79% | 68% | 73% |
| Wait for appointment about right | 88% | 69% | 69% |
| Listened to well | 85% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
CQC's overall rating for Castle Street Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,062 patients were registered at Castle Street Medical Centre in September 2026, up 1.8% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 1,751 patients per GP, fewer than the England figure of 2,171 and Derby and Derbyshire's 2,105. The practice also has 1.8 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 3.9 |
| August 2024 | 1.5 | 4.7 |
| August 2025 | 1.5 | 3.7 |
| August 2026 | 2.3 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,781 appointments a month, or 685 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 31% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Castle Street Medical Centre | Derby and Derbyshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 685 | 523 | 510 |
| Face to face | 95% | 68% | 63% |
| Same day as booked | 31% | 39% | 45% |
| More than 28 days after booking | 4% | 9% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.0% against 1.9%), diabetes (10.7% against 7.9%) and high blood pressure (18.7% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 30.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 16.7% | 14.3% |
| Diabetes | 17+ yrs | 10.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| COPD | All ages | 3.0% | 1.9% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Castle Street Medical Centre, 2 Castle Street, Bolsover, Chesterfield, S44 6PP. Phone: 01246 822983.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Friendly Family Surgery | 0.3 km | 95% |
| Welbeck Road Health Centre | 0.5 km | 81% |
| The Springs Health Centre | 5.7 km | 89% |
| Whitwell Health Centre | 5.8 km | 84% |
| Shires Health Care | 6.0 km | 87% |
- Creswell and Langwith Primary Care Services (81% overall experience good)
- Emmett Carr Surgery (72% overall experience good)
- Shires Health Care (87% overall experience good)
- The Friendly Family Surgery (95% overall experience good)
- Welbeck Road Health Centre (81% overall experience good)
- Whitwell Health Centre (84% overall experience good)
How do patients rate Castle Street Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Castle Street Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Castle Street Medical Centre?
4,062 patients were registered in September 2026, up 1.8% on a year earlier.
What is Castle Street Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Castle Street Medical Centre have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,751 patients per GP against 2,171 across England.
Are appointments at Castle Street Medical Centre face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Castle Street Medical Centre's phone number?
01246 822983.