North Hardwick and Bolsover PCN: primary care network practices and patient survey
North Hardwick and Bolsover PCN is a primary care network of 7 GP practices with 51,479 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,971 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in North Hardwick and Bolsover PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Emmett Carr Surgery to 95% at The Friendly Family Surgery, with a median of 84% (England: 77%). 3 are above England and 0 below by more than the survey's margin of error. Castle Street Medical Centre has the highest share finding it easy to get through by phone (81%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Friendly Family Surgery | 3,729 | 95% | 79% | Good | 2,087 |
| Castle Street Medical Centre | 4,062 | 91% | 81% | Good | 1,751 |
| Shires Health Care | 15,775 | 87% | 59% | Good | 2,232 |
| Whitwell Health Centre | 5,710 | 84% | 65% | Good | 2,406 |
| Creswell and Langwith Primary Care Services | 5,545 | 81% | 73% | Good | 1,660 |
| Welbeck Road Health Centre | 11,880 | 81% | 43% | Good | 1,700 |
| Emmett Carr Surgery | 4,778 | 72% | 55% | Good | 2,127 |
Results for the network as a whole, from 732 responses, against Derby and Derbyshire and England.
| Survey question | North Hardwick and Bolsover PCN | Derby and Derbyshire | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 61% | 51% | 57% |
| Easy to contact via the website | 56% | 53% | 58% |
| Easy to contact via the NHS App | 53% | 46% | 54% |
| Reception team helpful | 91% | 84% | 85% |
| Last contact good | 78% | 68% | 73% |
| Wait for appointment about right | 83% | 69% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 90% | 90% |
There are 1,971 registered patients per full-time-equivalent qualified GP in North Hardwick and Bolsover PCN, close to England's 2,171 and Derby and Derbyshire's 2,105. Practices recorded 746 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.8% over the year (England: shrank 1.1%).
| Measure | North Hardwick and Bolsover PCN | Derby and Derbyshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,971 | 2,105 | 2,171 |
| Appointments per 1,000 patients a month | 746 | 523 | 510 |
| Face-to-face appointments | 64% | 68% | 63% |
| Same day as booked | 43% | 39% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 21% | 21% | 19% |
Relative to England, the register furthest above England's rate at practices in North Hardwick and Bolsover PCN is copd (3.0% against 1.9%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | North Hardwick and Bolsover PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% | 9,921 |
| Depression | 18+ yrs | 14.6% | 14.3% | 6,117 |
| Diabetes | 17+ yrs | 11.5% | 7.9% | 4,861 |
| Asthma | 6+ yrs | 7.4% | 6.6% | 3,613 |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% | 2,676 |
| Cancer | All ages | 3.8% | 3.8% | 1,974 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,889 |
| COPD | All ages | 3.0% | 1.9% | 1,568 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,387 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 1,271 |
| Heart failure | All ages | 1.2% | 1.1% | 608 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 405 |
| Serious mental illness | All ages | 1.0% | 1.0% | 502 |
| Dementia | All ages | 0.9% | 0.8% | 480 |
| Palliative care | All ages | 0.9% | 0.6% | 458 |
| Peripheral arterial disease | All ages | 0.9% | 0.6% | 450 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 361 |
| Learning disability | All ages | 0.6% | 0.6% | 320 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 58 |
- Chesterfield and Dronfield PCN (10 practices)
- Derbyshire Dales PCN (9 practices)
- Mansfield North PCN (5 practices)
- North East Derbyshire PCN (4 practices)
- South Hardwick PCN (8 practices)
Which practices are in North Hardwick and Bolsover PCN?
Castle Street Medical Centre, Creswell and Langwith Primary Care Services, Emmett Carr Surgery, Shires Health Care, The Friendly Family Surgery, Welbeck Road Health Centre and Whitwell Health Centre.
How do patients rate North Hardwick and Bolsover PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does North Hardwick and Bolsover PCN cover?
51,479 registered patients across 7 practices in September 2026.
How many patients per GP does North Hardwick and Bolsover PCN have?
1,971 per full-time-equivalent qualified GP, against 2,171 across England.