Pleasley Surgery, Mansfield: patient reviews and CQC rating
Pleasley Surgery is a GP practice in Mansfield with 4,416 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 1.7 full-time-equivalent qualified GPs, or 2,587 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pleasley Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 90%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 16 practices in Mansfield with 50 or more responses. 90% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 83 patients answered the survey (response rate 23%).
| Survey question | Pleasley Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 87% | 74% | 77% |
| Easy to contact by phone | 90% | 52% | 57% |
| Easy to contact via the website | 61% | 51% | 58% |
| Easy to contact via the NHS App | 73% | 50% | 54% |
| Reception team helpful | 100% | 83% | 85% |
| Last contact good | 91% | 69% | 73% |
| Wait for appointment about right | 85% | 67% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 84% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 290 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pleasley Surgery is Good, published in March 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,416 patients were registered at Pleasley Surgery in September 2026, up 1.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,587 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 0.7 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,938 appointments a month, or 439 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 36% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Pleasley Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 566 | 510 |
| Face to face | 75% | 64% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 14% | 8% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.7% against 7.9%). It has a lower share for depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 23.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Pleasley Surgery, Chesterfield Road, Pleasley, Mansfield, NG19 7PE. Phone: 01623 810249. Website: www.pleasleysurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shires Health Care | 3.8 km | 87% |
| Oakwood Surgery | 4.1 km | 74% |
| Rosemary Street Health Centre | 4.2 km | 63% |
| Churchside Medical Practice | 4.5 km | 63% |
| Acorn Medical Practice | 4.5 km | 93% |
- Meden Medical (59% overall experience good)
- Oakwood Surgery (74% overall experience good)
- Orchard Medical Practice (72% overall experience good)
- Sandy Lane Surgery (77% overall experience good)
How do patients rate Pleasley Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Pleasley Surgery as good, above the England figure of 77%. 90% found it easy to get through by phone.
How many patients are registered at Pleasley Surgery?
4,416 patients were registered in September 2026, up 1.6% on a year earlier.
What is Pleasley Surgery's CQC rating?
Good overall, published in March 2018.
How many GPs does Pleasley Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,587 patients per GP against 2,171 across England.
Are appointments at Pleasley Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pleasley Surgery's phone number?
01623 810249.