Orchard Medical Practice, Mansfield: patient reviews and CQC rating
Orchard Medical Practice is a GP practice in Mansfield with 18,795 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in September 2016. It has 9.1 full-time-equivalent qualified GPs, or 2,060 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 30%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 9th of the 16 practices in Mansfield with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 116 patients answered the survey (response rate 30%).
| Survey question | Orchard Medical Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 72% | 74% | 77% |
| Easy to contact by phone | 30% | 52% | 57% |
| Easy to contact via the website | 69% | 51% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 71% | 83% | 85% |
| Last contact good | 62% | 69% | 73% |
| Wait for appointment about right | 55% | 67% | 69% |
| Listened to well | 83% | 86% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 439 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Orchard Medical Practice is Outstanding, published in September 2016. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
18,795 patients were registered at Orchard Medical Practice in September 2026, down 2.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 9.1 full-time-equivalent qualified GPs, there are 2,060 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 4.8 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 11.2 |
| August 2024 | 8.6 | 14.3 |
| August 2025 | 8.0 | 13.7 |
| August 2026 | 9.1 | 12.1 |
From June 2026 to August 2026 the practice recorded 11,805 appointments a month, or 628 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 41% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Orchard Medical Practice | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 628 | 566 | 510 |
| Face to face | 78% | 64% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%) and heart failure (1.4% against 1.1%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 15.1% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Orchard Medical Practice, Stockwell Gate, Mansfield, NG18 5GG. Phone: 01623 400100. Website: www.orchard-medical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Millview Surgery | 0.4 km | 61% |
| Churchside Medical Practice | 0.6 km | 63% |
| Acorn Medical Practice | 0.7 km | 93% |
| Roundwood Surgery | 0.8 km | 83% |
| Rosemary Street Health Centre | 1.0 km | 63% |
- Meden Medical (59% overall experience good)
- Oakwood Surgery (74% overall experience good)
- Pleasley Surgery (87% overall experience good)
- Sandy Lane Surgery (77% overall experience good)
How do patients rate Orchard Medical Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Orchard Medical Practice as good, against 77% across England. 30% found it easy to get through by phone.
How many patients are registered at Orchard Medical Practice?
18,795 patients were registered in September 2026, down 2.6% on a year earlier.
What is Orchard Medical Practice's CQC rating?
Outstanding overall, published in September 2016.
How many GPs does Orchard Medical Practice have?
9.1 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,060 patients per GP against 2,171 across England.
Are appointments at Orchard Medical Practice face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard Medical Practice's phone number?
01623 400100.