Millview Surgery, Mansfield: patient reviews and CQC rating
Millview Surgery is a GP practice in Mansfield with 7,936 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.9 full-time-equivalent qualified GPs, or 1,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millview Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 15th of the 16 practices in Mansfield with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (74%). 102 patients answered the survey (response rate 29%).
| Survey question | Millview Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 61% | 74% | 77% |
| Easy to contact by phone | 36% | 52% | 57% |
| Easy to contact via the website | 45% | 51% | 58% |
| Easy to contact via the NHS App | 62% | 50% | 54% |
| Reception team helpful | 81% | 83% | 85% |
| Last contact good | 66% | 69% | 73% |
| Wait for appointment about right | 57% | 67% | 69% |
| Listened to well | 84% | 86% | 87% |
| Treated with care and concern | 77% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 225 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Millview Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,936 patients were registered at Millview Surgery in September 2026, down 6.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,609 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 7.9 |
| August 2024 | 4.3 | 12.4 |
| August 2025 | 3.5 | 8.2 |
| August 2026 | 4.9 | 9.8 |
From June 2026 to August 2026 the practice recorded 4,212 appointments a month, or 531 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 37% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Millview Surgery | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 531 | 566 | 510 |
| Face to face | 60% | 64% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 11% | 8% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%) and COPD (2.5% against 1.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 27.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.5% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Millview Surgery, 1a Goldsmith Street, Mansfield, NG18 5PF. Phone: 01623 649528.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Churchside Medical Practice | 0.3 km | 63% |
| Acorn Medical Practice | 0.3 km | 93% |
| Orchard Medical Practice | 0.4 km | 72% |
| Roundwood Surgery | 0.4 km | 83% |
| Rosemary Street Health Centre | 0.6 km | 63% |
- Acorn Medical Practice (93% overall experience good)
- Churchside Medical Practice (63% overall experience good)
- Rosemary Street Health Centre (63% overall experience good)
- Roundwood Surgery (83% overall experience good)
How do patients rate Millview Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Millview Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Millview Surgery?
7,936 patients were registered in September 2026, down 6.6% on a year earlier.
What is Millview Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Millview Surgery have?
4.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,609 patients per GP against 2,171 across England.
Are appointments at Millview Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millview Surgery's phone number?
01623 649528.