Sixways Clinic, Cheltenham: patient reviews and CQC rating
Sixways Clinic is a GP practice in Cheltenham with 10,775 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 6.9 full-time-equivalent qualified GPs, or 1,557 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sixways Clinic
Its best result against England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 15th of the 16 practices in Cheltenham with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (78%). 115 patients answered the survey (response rate 36%).
| Survey question | Sixways Clinic | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 48% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 56% | 54% |
| Reception team helpful | 84% | 89% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 52% | 66% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 84% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 95% | 93% |
| Needs met | 87% | 93% | 90% |
In the Friends and Family Test for July 2026, 91% of 222 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sixways Clinic is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,775 patients were registered at Sixways Clinic in September 2026, down 1.4% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 6.9 full-time-equivalent qualified GPs, there are 1,557 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 4.0 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 5.9 |
| August 2024 | 5.7 | 7.7 |
| August 2025 | 5.7 | 8.3 |
| August 2026 | 6.9 | 8.6 |
From June 2026 to August 2026 the practice recorded 5,141 appointments a month, or 477 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 34% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Sixways Clinic | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 477 | 574 | 510 |
| Face to face | 70% | 64% | 63% |
| Same day as booked | 34% | 42% | 45% |
| More than 28 days after booking | 18% | 11% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.1% against 0.6%), palliative or supportive care needs (0.9% against 0.6%) and dementia (1.3% against 0.8%). It has a lower share for COPD (1.2% against 1.9%), diabetes (5.8% against 7.9%) and depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 6.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| COPD | All ages | 1.2% | 1.9% |
| Peripheral arterial disease | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.5% | 74.9% |
Sixways Clinic, London Road, Charlton Kings, Cheltenham, GL52 6HS. Phone: 01242 223810. Website: www.sixwaysclinic.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Leckhampton Surgery | 2.3 km | 61% |
| Berkeley Place Surgery | 2.4 km | 91% |
| The Royal Crescent Surgery | 2.4 km | 78% |
| Dr S Nelson & Partners | 2.5 km | 86% |
| Yorkleigh Surgery - CT | 2.5 km | 78% |
- Cleevelands Medical Centre (73% overall experience good)
- Leckhampton Surgery (61% overall experience good)
- The Stoke Road Surgery (77% overall experience good)
- Winchcombe Medical Centre (95% overall experience good)
How do patients rate Sixways Clinic?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Sixways Clinic as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Sixways Clinic?
10,775 patients were registered in September 2026, down 1.4% on a year earlier.
What is Sixways Clinic's CQC rating?
Good overall, published in January 2017.
How many GPs does Sixways Clinic have?
6.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,557 patients per GP against 2,171 across England.
Are appointments at Sixways Clinic face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sixways Clinic's phone number?
01242 223810.