Leckhampton Surgery, Cheltenham: patient reviews and CQC rating
Leckhampton Surgery is a GP practice in Cheltenham with 12,376 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 8.5 full-time-equivalent qualified GPs, or 1,448 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Leckhampton Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 16th of the 16 practices in Cheltenham with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (69%). 130 patients answered the survey (response rate 48%).
| Survey question | Leckhampton Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 61% | 81% | 77% |
| Easy to contact by phone | 27% | 62% | 57% |
| Easy to contact via the website | 35% | 60% | 58% |
| Easy to contact via the NHS App | 44% | 56% | 54% |
| Reception team helpful | 66% | 89% | 85% |
| Last contact good | 59% | 76% | 73% |
| Wait for appointment about right | 62% | 66% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 99% | 95% | 93% |
| Needs met | 88% | 93% | 90% |
In the Friends and Family Test for July 2026, 100% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Leckhampton Surgery is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,376 patients were registered at Leckhampton Surgery in September 2026, down 3.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 8.5 full-time-equivalent qualified GPs, there are 1,448 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.1 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.0 | 10.1 |
| August 2024 | 9.0 | 10.7 |
| August 2025 | 9.0 | 9.9 |
| August 2026 | 8.5 | 10.7 |
From June 2026 to August 2026 the practice recorded 5,392 appointments a month, or 436 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 27% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Leckhampton Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 574 | 510 |
| Face to face | 55% | 64% | 63% |
| Same day as booked | 27% | 42% | 45% |
| More than 28 days after booking | 5% | 11% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.4% against 4.6%), atrial fibrillation (3.8% against 2.2%) and dementia (1.3% against 0.8%). It has a lower share for a learning disability (0.3% against 0.6%), COPD (1.1% against 1.9%) and depression (9.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 5.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.4% | 4.6% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Cancer | All ages | 5.5% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.0% | 74.9% |
Leckhampton Surgery, 17 Moorend Park Road, Cheltenham, GL53 0LA. Phone: 01242 539080. Website: www.leckhamptonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr S Nelson & Partners | 1.7 km | 86% |
| Yorkleigh Surgery - CT | 1.8 km | 78% |
| Underwood Surgery | 2.0 km | 94% |
| Sixways Clinic | 2.3 km | 69% |
| St George's Surgery | 2.6 km | 93% |
- Cleevelands Medical Centre (73% overall experience good)
- Sixways Clinic (69% overall experience good)
- The Stoke Road Surgery (77% overall experience good)
- Winchcombe Medical Centre (95% overall experience good)
How do patients rate Leckhampton Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Leckhampton Surgery as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at Leckhampton Surgery?
12,376 patients were registered in September 2026, down 3.1% on a year earlier.
What is Leckhampton Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Leckhampton Surgery have?
8.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,448 patients per GP against 2,171 across England.
Are appointments at Leckhampton Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Leckhampton Surgery's phone number?
01242 539080.