The Stoke Road Surgery, Cheltenham: patient reviews and CQC rating
The Stoke Road Surgery is a GP practice in Cheltenham with 10,217 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 5.9 full-time-equivalent qualified GPs, or 1,718 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Stoke Road Surgery
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 15%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 13th of the 16 practices in Cheltenham with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (77%). 115 patients answered the survey (response rate 43%).
| Survey question | The Stoke Road Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 77% | 81% | 77% |
| Easy to contact by phone | 21% | 62% | 57% |
| Easy to contact via the website | 35% | 60% | 58% |
| Easy to contact via the NHS App | 15% | 56% | 54% |
| Reception team helpful | 81% | 89% | 85% |
| Last contact good | 47% | 76% | 73% |
| Wait for appointment about right | 64% | 66% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 97% | 95% | 93% |
| Needs met | 93% | 93% | 90% |
In the Friends and Family Test for July 2026, 81% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Stoke Road Surgery is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,217 patients were registered at The Stoke Road Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 1,718 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 1.6 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 8.7 |
| August 2024 | 5.6 | 8.6 |
| August 2025 | 5.0 | 6.1 |
| August 2026 | 5.9 | 7.0 |
From June 2026 to August 2026 the practice recorded 8,472 appointments a month, or 829 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 53% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Stoke Road Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 829 | 574 | 510 |
| Face to face | 32% | 64% | 63% |
| Same day as booked | 53% | 42% | 45% |
| More than 28 days after booking | 2% | 11% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), heart failure (1.9% against 1.1%) and atrial fibrillation (3.8% against 2.2%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 7.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 82.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 1.9% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 85.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.8% | 74.9% |
The Stoke Road Surgery, 4 Stoke Road, Bishops Cleeve, Cheltenham, GL52 8RP. Phone: 01242 672007. Website: www.stokeroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cleevelands Medical Centre | 1.0 km | 73% |
| Berkeley Place Surgery | 4.1 km | 91% |
| The Royal Crescent Surgery | 4.1 km | 78% |
| St George's Surgery | 4.5 km | 93% |
| Weston House Practice | 4.5 km | 86% |
- Cleevelands Medical Centre (73% overall experience good)
- Leckhampton Surgery (61% overall experience good)
- Sixways Clinic (69% overall experience good)
- Winchcombe Medical Centre (95% overall experience good)
How do patients rate The Stoke Road Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Stoke Road Surgery as good, against 77% across England. 21% found it easy to get through by phone.
How many patients are registered at The Stoke Road Surgery?
10,217 patients were registered in September 2026, down 2.0% on a year earlier.
What is The Stoke Road Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does The Stoke Road Surgery have?
5.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,718 patients per GP against 2,171 across England.
Are appointments at The Stoke Road Surgery face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Stoke Road Surgery's phone number?
01242 672007.