Cleevelands Medical Centre, Cheltenham: patient reviews and CQC rating
Cleevelands Medical Centre is a GP practice in Cheltenham with 11,149 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 4.9 full-time-equivalent qualified GPs, or 2,278 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cleevelands Medical Centre
Its best result against England is the share who said they were treated with care and concern: 87%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 33%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 14th of the 16 practices in Cheltenham with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (77%). 105 patients answered the survey (response rate 34%).
| Survey question | Cleevelands Medical Centre | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 73% | 81% | 77% |
| Easy to contact by phone | 33% | 62% | 57% |
| Easy to contact via the website | 37% | 60% | 58% |
| Easy to contact via the NHS App | 33% | 56% | 54% |
| Reception team helpful | 80% | 89% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 66% | 66% | 69% |
| Listened to well | 84% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 91% | 95% | 93% |
| Needs met | 85% | 93% | 90% |
In the Friends and Family Test for July 2026, 98% of 213 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cleevelands Medical Centre is Good, published in April 2020. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,149 patients were registered at Cleevelands Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,278 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 4.0 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.8 |
| August 2024 | 5.7 | 6.8 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.9 | 6.0 |
From June 2026 to August 2026 the practice recorded 4,711 appointments a month, or 423 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 25% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cleevelands Medical Centre | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 423 | 574 | 510 |
| Face to face | 75% | 64% | 63% |
| Same day as booked | 25% | 42% | 45% |
| More than 28 days after booking | 5% | 11% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.9% against 6.6%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for serious mental illness (0.6% against 1.0%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 8.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
Cleevelands Medical Centre, Sapphire Road, Bishops Cleeve, Cheltenham, GL52 7YU. Phone: 01242 672669.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Stoke Road Surgery | 1.0 km | 77% |
| Berkeley Place Surgery | 5.1 km | 91% |
| The Royal Crescent Surgery | 5.1 km | 78% |
| St George's Surgery | 5.4 km | 93% |
| Weston House Practice | 5.4 km | 86% |
- Leckhampton Surgery (61% overall experience good)
- Sixways Clinic (69% overall experience good)
- The Stoke Road Surgery (77% overall experience good)
- Winchcombe Medical Centre (95% overall experience good)
How do patients rate Cleevelands Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Cleevelands Medical Centre as good, against 77% across England. 33% found it easy to get through by phone.
How many patients are registered at Cleevelands Medical Centre?
11,149 patients were registered in September 2026, down 1.3% on a year earlier.
What is Cleevelands Medical Centre's CQC rating?
Good overall, published in April 2020.
How many GPs does Cleevelands Medical Centre have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,278 patients per GP against 2,171 across England.
Are appointments at Cleevelands Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cleevelands Medical Centre's phone number?
01242 672669.