Bryn Cross Surgery, Wigan: patient reviews and CQC rating
Bryn Cross Surgery is a GP practice in Wigan with 5,437 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 2.1 full-time-equivalent qualified GPs, or 2,614 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bryn Cross Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 6th of the 30 practices in Wigan with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (77%). 97 patients answered the survey (response rate 28%).
| Survey question | Bryn Cross Surgery | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 95% | 79% | 77% |
| Easy to contact by phone | 93% | 63% | 57% |
| Easy to contact via the website | 81% | 61% | 58% |
| Easy to contact via the NHS App | 80% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 90% | 76% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bryn Cross Surgery is Good, published in May 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,437 patients were registered at Bryn Cross Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,614 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 2.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 4.2 |
| August 2024 | 2.0 | 3.9 |
| August 2025 | 2.0 | 3.1 |
| August 2026 | 2.1 | 4.0 |
From June 2026 to August 2026 the practice recorded 2,218 appointments a month, or 408 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 53% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Bryn Cross Surgery | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 445 | 510 |
| Face to face | 84% | 66% | 63% |
| Same day as booked | 53% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 2% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for coronary heart disease (4.9% against 3.0%), stroke or TIA (3.0% against 1.9%) and chronic kidney disease (7.4% against 4.6%). It has a lower share for osteoporosis (0.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.4 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.3% | 15.2% |
| Depression | 18+ yrs | 13.4% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Coronary heart disease | All ages | 4.9% | 3.0% |
| Cancer | All ages | 3.7% | 3.8% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.7% | 74.9% |
Bryn Cross Surgery, 246 Wigan Road, Ashton-in-Makerfield, Wigan, WN4 0AR. Phone: 01942 727270.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ashton Medical Centre | 0.7 km | 68% |
| Dr Shobha Vallabhaneni & Partners - Medicentre | 1.6 km | 80% |
| Railway Surgery | 1.6 km | 85% |
| Billinge Medical Practice | 2.3 km | 93% |
| Garswood Surgery | 2.3 km | 78% |
- Dr Saira Zaman (99% overall experience good)
- Dr Shobha Vallabhaneni & Partners - Medicentre (80% overall experience good)
- Kumar Family Practice (88% overall experience good)
- Marus Bridge Practice (91% overall experience good)
- South Wigan Medical Practice (96% overall experience good)
- Winstanley Medical Centre (89% overall experience good)
How do patients rate Bryn Cross Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Bryn Cross Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Bryn Cross Surgery?
5,437 patients were registered in September 2026, down 1.8% on a year earlier.
What is Bryn Cross Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does Bryn Cross Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,614 patients per GP against 2,171 across England.
Are appointments at Bryn Cross Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bryn Cross Surgery's phone number?
01942 727270.