Swan Network Wigan PCN: primary care network practices and patient survey
Swan Network Wigan PCN is a primary care network of 7 GP practices with 35,757 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,992 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Swan Network Wigan PCN with survey results, the share of patients describing their overall experience as good ranges from 80% at Dr Shobha Vallabhaneni & Partners - Medicentre to 99% at Dr Saira Zaman, with a median of 91% (England: 77%). 6 are above England and 0 below by more than the survey's margin of error. Dr Saira Zaman has the highest share finding it easy to get through by phone (99%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Saira Zaman | 4,355 | 99% | 99% | Outstanding | 1,899 |
| South Wigan Medical Practice | 6,471 | 96% | 89% | – | 1,674 |
| Bryn Cross Surgery | 5,437 | 95% | 93% | Good | 2,614 |
| Marus Bridge Practice | 5,386 | 91% | 70% | Outstanding | 1,888 |
| Winstanley Medical Centre | 3,233 | 89% | 89% | Good | 4,041 |
| Kumar Family Practice | 5,201 | 88% | 64% | Good | 1,489 |
| Dr Shobha Vallabhaneni & Partners - Medicentre | 5,674 | 80% | 68% | Good | 2,216 |
Results for the network as a whole, from 732 responses, against Greater Manchester and England.
| Survey question | Swan Network Wigan PCN | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 91% | 79% | 77% |
| Easy to contact by phone | 81% | 63% | 57% |
| Easy to contact via the website | 73% | 61% | 58% |
| Easy to contact via the NHS App | 65% | 58% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 89% | 76% | 73% |
| Wait for appointment about right | 85% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
There are 1,992 registered patients per full-time-equivalent qualified GP in Swan Network Wigan PCN, close to England's 2,171 and Greater Manchester's 2,055. Practices recorded 461 appointments a month per 1,000 patients (England: 510), 76% of them face to face. 41% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.5% over the year (England: shrank 1.1%).
| Measure | Swan Network Wigan PCN | Greater Manchester | England |
|---|---|---|---|
| Patients per qualified GP | 1,992 | 2,055 | 2,171 |
| Appointments per 1,000 patients a month | 461 | 445 | 510 |
| Face-to-face appointments | 76% | 66% | 63% |
| Same day as booked | 41% | 44% | 45% |
| Did not attend | 3% | 6% | 4% |
| Patients aged 65 or over | 22% | 16% | 19% |
Relative to England, the register furthest above England's rate at practices in Swan Network Wigan PCN is palliative care (1.2% against 0.6%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Swan Network Wigan PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.7% | 15.2% | 7,350 |
| Depression | 18+ yrs | 17.6% | 14.3% | 5,091 |
| Diabetes | 17+ yrs | 9.4% | 7.9% | 2,763 |
| Asthma | 6+ yrs | 8.6% | 6.6% | 2,899 |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% | 1,731 |
| Coronary heart disease | All ages | 4.2% | 3.0% | 1,481 |
| Cancer | All ages | 3.9% | 3.8% | 1,386 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 1,020 |
| COPD | All ages | 2.7% | 1.9% | 952 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 898 |
| Heart failure | All ages | 1.5% | 1.1% | 550 |
| Palliative care | All ages | 1.2% | 0.6% | 417 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 301 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 279 |
| Dementia | All ages | 0.9% | 0.8% | 315 |
| Serious mental illness | All ages | 0.9% | 1.0% | 303 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 264 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 108 |
| Learning disability | All ages | 0.6% | 0.6% | 206 |
- Hindley PCN (6 practices)
- Leigh PCN (10 practices)
- Liga Wigan PCN (8 practices)
- North Wigan PCN (4 practices)
- Taba Wigan PCN (11 practices)
- Wigan Central PCN (9 practices)
Which practices are in Swan Network Wigan PCN?
Bryn Cross Surgery, Dr Saira Zaman, Dr Shobha Vallabhaneni & Partners - Medicentre, Kumar Family Practice, Marus Bridge Practice, South Wigan Medical Practice and Winstanley Medical Centre.
How do patients rate Swan Network Wigan PCN?
91% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Swan Network Wigan PCN cover?
35,757 registered patients across 7 practices in September 2026.
How many patients per GP does Swan Network Wigan PCN have?
1,992 per full-time-equivalent qualified GP, against 2,171 across England.